Ijeoma Richards
Richmond,TX
Summary
Compassionate Case Manager known for high productivity and efficiency in task . Excel at communication, problem-solving, and time management to effectively support customers to get back on track with maintaining account and keeping account in good standing.
Overview
25
25
years of professional experience
Work History
Case Manager
Honda
Houston , TX
11.2021 - Current
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Participated in professional development opportunities to stay current with best practices in case management.
- Managed accounts in 150 plus delinquency’s. Help customers resolve account to close out repossession.
- Maintained accurate case records and documentation according to agency guidelines.
Sr Account Manager
Texas Direct Auto
Houston , TX
10.2017 - 11.2021
- Created customized reports for clients outlining performance metrics such as ROI and sales volume growth.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Reduced process lags by training employees on best practices and protocols.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Renewed existing accounts by building relationships with clients.
Store Manager
Toys"R"Us
Houston , TX
12.2007 - 11.2017
- Developed strategies to maximize sales and profitability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented efficient systems for tracking stock movement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Blockbuster Video
Houston , TX
06.2000 - 12.2007
- Developed strategies to maximize sales and profitability.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented successful business strategies to increase revenue and target new markets.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
Bachelor of Arts - Business Administration And Management
Georgia State University
Atlanta, GA04-2000
Skills
- Utilization review
- Case management
- Team collaboration
- Staff education and training
- Performance tracking
- Goal setting
- Verbal and written communication
- Decision-making
- Report writing
- Case management tracking
- Records management
- Client relationship management
- Organization and multitasking
Timeline
Case Manager
Honda
11.2021 - Current
Sr Account Manager
Texas Direct Auto
10.2017 - 11.2021
Store Manager
Toys"R"Us
12.2007 - 11.2017
Store Manager
Blockbuster Video
06.2000 - 12.2007
Bachelor of Arts - Business Administration And Management
Georgia State University
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