Ijhanee Medlock

• Greeting guests upon arrival, checking guests in and providing them with any information they need.
• Responding to guests requests, emergencies, and complaints.
• Ensuring the hotel's restaurant and bar transactions are accurately posted for accounting purposes.
• Balanced hotel accounts and resolved discrepancies.
• Documented accounts and logs throughout shift to keep up with requirements.
• Scheduling guests wake up calls and reservations for the following day.
• Arranging transportation for guests to get to and from the airport safely
• Communicating and passing important information along to the front desk agents and other hotel departments.
• Maintaining and organizing the hotel's lobby, as well as restocking the hotel's revenue.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Trained new staff members in customer service techniques and hotel operations.

• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during drop offs and pick-ups to uphold company reputation.
• Transported guests from airport to hotel, as well as following company procedures.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Assisted passengers with loading and unloading luggage.

• Obtained multiple positions under this management.

SP-Plus, January 2017-February 2017

• I worked as security for SP (Security Parking). ensuring good gate operation, keeping track of each customer, and providing and recovering tickets for entrances and exits. educated those who were new to the position on SP and the operations of the company.

Cafeteria Aide, February 2017- March 2017

• Assisted cashiers with processing students payment and documenting orders
• Served food according to temperature, safety and presentation guidelines.
• Prepared ingredients and recipe components ahead of time.
• Cleaned and sanitized surfaces, tools and equipment.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Servpro, March 2017- April 2017

• Handling sanitizing products
• Delivered quality customer service to address urgent needs and cleaning requests.
• Managed workload across houses and satisfied customer needs for cleaning standards and details.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Swept high ceilings, tight spaces and around furniture to remove built up dust
• Verified cleanliness and organization of storage areas and carts.

• Worked fast to meet assigned daily picking quotas.
• Used scanners to track orders and verify accuracy.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Sorted and organized items in designated areas for easy access.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Preparing the Rondo, also stacking the crates and putting them in order.

• Cleaned and maintained fitting rooms regularly.
• Checked fitting room stalls and sorted merchandise to racks.
• Organized clothing and accessories that customers had returned to fitting room desk.
• Collected discarded merchandise, sorted and returned to display racks.
• Answered customer telephone calls to provide information about store policies and available merchandise.
• Handled customer complaints in a professional and courteous manner.
• Managed check-in and check-out process of items.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.