B DONNELLY

Results-driven IT Operations Professional with 18+ years of progressive experience in data center operations, mainframe monitoring, and enterprise infrastructure management across mission-critical, 24/7 environments. Proven expertise in incident resolution, batch job monitoring, system troubleshooting, and cross-functional collaboration supporting 300+ enterprise clients and high-availability systems. Recognized for reducing downtime through proactive monitoring, implementing efficient escalation procedures, and delivering exceptional technical support in pharmaceutical, biotech, and financial trading sectors.

• CompTIA A+ Certification
• CompTIA Network+ Certification
• CompTIA Security+ Certification
• CompTIA Project+ Certification
• Schneider Electric Data Center Certified Associate (DCCA)
• Cisco Command Line Interface (CLI) Training
• ITIL Foundation

• Reduced server provisioning time by 35% by standardizing build procedures and creating automated BIOS configuration scripts, enabling faster deployment of trading infrastructure at Susquehanna International Group.
• Maintained 99.9% infrastructure uptime across 15,000-square-foot data center serving 300+ enterprise clients by implementing proactive monitoring protocols and refined escalation procedures at Sungard Availability Services.
• Achieved 95% client satisfaction rating through effective incident management and communication during critical disaster recovery events, successfully executing 100+ annual DR tests without service disruptions.
• Developed comprehensive documentation library and knowledge base containing 50+ troubleshooting procedures, reducing mean time to resolution (MTTR) by 30% and improving team efficiency.
• Led technical implementation of data center migration project involving relocation of 200+ servers and network devices to new facility, completing transition ahead of schedule with zero unplanned downtime.