Fernando Cervantes
Chicago,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Self Employed - Freelance Video Editor
12.2020 - Current
- Seamlessly transitioned between genres and formats to meet diverse client preferences, communication styles, and software platforms, ensuring optimal project outcomes
- Proficient in most Adobe products (After Effects, Premiere Pro, Photoshop, Lightroom, etc.)
- Proven track record of effectively managing multiple projects simultaneously, meeting deadlines, and delivering high-quality work within budget constraints
- Strong communication, problem-solving, and resource allocation skills, ensuring smooth workflow and client satisfaction throughout the project lifecycle
Sam's Club, Calumet City, IL- Personal Shopper
08.2023 - 02.2024
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners
- Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services
- Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals
Education
High School Diploma -
Gwendolyn Brooks College Prep
07.2022
Associates in Arts - undefined
Olive-Harvey College
09.2024
Skills
- Multilingual
- Excellent Communication
- Customer Service
- Sales proficiency
- Online Order Processing
- Planning and Organization
- Attention to Detail
- Accurate money handling
- Videography
- Project management
- Multitasking
- Creative Collaboration
Awards
Illinois Seal of Biliteracy
Timeline
Sam's Club, Calumet City, IL- Personal Shopper
08.2023 - 02.2024
Self Employed - Freelance Video Editor
12.2020 - Current
High School Diploma -
Gwendolyn Brooks College Prep
Associates in Arts - undefined
Olive-Harvey College
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