Summary
Overview
Work History
Education
Skills
Certification
Timeline
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I. Ka'ale Ramos

Salt Lake City,UT

Summary

I have been in customer service for 6 years. I moved up the corporate ladder of multiple companies and have developed great relationships with almost everyone I have ever worked with. I have serve customers, make drinks, manage large groups of people, and am a consistent reliable worker.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

7Brew
11.2024 - Current
  • At 7 brew I help manage the culture and people of my shop, just below the store manager. I help baristas become confident in their jobs and help our shift leads build leaders by building them! I help with any customer problems and resolve them. I help people set and reach personal and career focused goals. On the operational side of things I write the schedule, order inventory, and make sure the shop is staying on top of daily and weekly chores. I train baristas and shift leads.

Front of house waitress

Beetbox Kailua (Hawaii)
10.2023 - 03.2024
  • At this cafe I would take customers orders, serve them food, keep a clean and light environment, and make various foods as well. I would multi-task making fresh juices and smoothies and keeping customers satisfied. There was never a moment I wouldn’t be moving.

Shift lead/ Traveling trainer (MOBster)

Dutch Bros Coffee
12.2020 - 05.2023
  • Being a barista and shift lead at dutch bros is so much more than just making coffee and directing a crew. I had the opportunity to teach and grow people as humans! I got to teach people how to be a barista from the ground up with no prior experience as well as get them excited and engaged. I would handle customers who would give other people on the crew problems with grace. I directed and led my crews with integrity and intent. Being mindful of how I spoke with people and treated them. As a MOBster (Master. Of. Barista) I had to know the ins and outs of everything, be confident, and be able to teach it. I traveled to different states to open new dutch bros. and teach the values that we strived to serve. Speed, Quality, and Service. It was a super fast paced environment in which I was almost running constantly. Working under pressure and in extreme weather outside snow, rain, heat, ect. I can work with anyone and love connecting with other people.

Hostess and waitress

Golden Thai Cuisine
08.2020 - 12.2020
  • As a hostess I had to know my floor and who was at what table. This restaurant only had family working in the kitchen. Because it was a family run business I was able to start to incorporate things I noticed we needed. On weekend nights I would organize a waiting list because it was needed. I was the only one out there most times with around 15 tables to myself. As a waitress I dealt with problem solving and quick thinking. I was constantly tending to everyone around me. My mind and eyes were always on a swivel making sure all the customers were being taken care of. I was constantly multitasking and moving quickly.

Education

High School -

Timpview High School
01.2021

Skills

  • Patience and empathy
  • Relationship building
  • Staff training
  • Workflow coordination
  • Detail-oriented
  • Interactive communication skills
  • Cleanliness maintenance
  • Payment processing
  • Efficient collaboration
  • Effective multitasking
  • Problem-solving
  • Teamwork and collaboration

Certification

  • Food Handlers Permit

Timeline

Assistant Manager

7Brew
11.2024 - Current

Front of house waitress

Beetbox Kailua (Hawaii)
10.2023 - 03.2024

Shift lead/ Traveling trainer (MOBster)

Dutch Bros Coffee
12.2020 - 05.2023

Hostess and waitress

Golden Thai Cuisine
08.2020 - 12.2020

High School -

Timpview High School

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I. Ka'ale Ramos