Summary
Overview
Work History
Education
Skills
Strengthsandexpertise
Timeline
Generic

Ian Kachemov

Stafford,VA

Summary

Results-oriented professional with a proven track record in IT management, transitioning from help desk manager and cloud manager roles to a dedicated site reliability engineering (SRE) director. Brings together strategic cloud expertise and a hands-on reliability mindset to ensure system resilience and drive operational excellence. Demonstrates commitment to enhancing system reliability through the application of SRE principles, automation, and minimizing downtime. Advocates for blameless post-incident analysis and continuous improvement. Skilled in applying SRE methodologies to enhance application reliability, automate processes, and respond swiftly to incidents. Expertise in bridging development and operations to foster cross-functional collaboration for optimal results. Dedicated to delivering end-to-end solutions that integrate cloud scalability with SRE-driven stability. Proficient in managing cloud environments (AWS, Azure) and leveraging cloud-native services for innovation, performance optimization, and cost-efficiency.

Overview

16
16
years of professional experience

Work History

Director, Site Reliability Engineering

03.2023 - Current
  • Enhanced observability across products and infrastructure platforms
  • Developed a maturity plan for SRE function, including SLIs, SLOs, and error budgets
  • Fostered strong partnerships with product and engineering teams, aligning with product roadmaps and challenges
  • Established rapid detection and communication protocols for incident management
  • Led a global team to automate processes, significantly reducing operational toil within cloud services.

Associate Director, IT End User Services

04.2022 - 01.2023
  • Managed a large IT infrastructure team, optimizing operations across onshore and offshore resources
  • Reduced technical debt and implemented cost-saving measures, such as Microsoft Windows 365 Cloud PC
  • Facilitated integration for acquisitions across multiple Microsoft 365/Azure AD/AWS tenants
  • Implemented Microsoft Intune for endpoint management across environments
  • Assisted in launching an offshore call center, ensuring compliance with technical solutions.

Cloud Manager

12.2015 - 04.2022
  • Led an IT cloud team to support healthcare customers with back-end services, including virtual workstations and cloud enterprise solutions
  • Configured and managed over 2,500 Amazon WorkSpaces and EMR/EHR systems, enforcing HIPAA security policies
  • Provided support for remote clients across international healthcare provider systems.

I.T. Systems Administrator III

American Institutes for Research
06.2014 - 12.2015
  • Delivered end-user IT support, including technology deployment, troubleshooting, and asset management
  • Sole on-site IT resource, handling all technical assistance for the Rockville office
  • Designed and implemented service delivery projects for software and hardware rollouts.

Help Desk Specialist

1105 Media
06.2012 - 06.2014
  • Provided comprehensive IT support, focusing on technology deployment and troubleshooting.

Network Engineer (Remote Internship)

Trapeze Group
01.2012 - 05.2012

Information Technology Assistant (Internship)

ACS XEROX Company
06.2008 - 04.2010

Education

Associate of Arts - Information Technology

Marymount University
Arlington, VA
05.2012

Skills

Strategic Planning

Verbal and written communication

People Management

Operations Management

Strengthsandexpertise

  • SRE Mindset: Committed to enhancing system reliability through SRE principles, automation, and minimizing downtime. Advocate for blameless post-incident analysis and continuous improvement.
  • SRE Passion: Skilled in applying SRE methodologies to enhance application reliability, automate processes, and respond swiftly to incidents.
  • Cross-Functional Collaboration: Expert in bridging development and operations, fostering teamwork for optimal results.
  • End-to-End Solutions: Dedicated to delivering solutions that integrate cloud scalability with SRE-driven stability.
  • Cloud Management: Proficient in managing cloud environments (AWS, Azure), leveraging cloud-native services for innovation, performance optimization, and cost-efficiency.

Timeline

Director, Site Reliability Engineering

03.2023 - Current

Associate Director, IT End User Services

04.2022 - 01.2023

Cloud Manager

12.2015 - 04.2022

I.T. Systems Administrator III

American Institutes for Research
06.2014 - 12.2015

Help Desk Specialist

1105 Media
06.2012 - 06.2014

Network Engineer (Remote Internship)

Trapeze Group
01.2012 - 05.2012

Information Technology Assistant (Internship)

ACS XEROX Company
06.2008 - 04.2010

Associate of Arts - Information Technology

Marymount University
Ian Kachemov