Ike Bronson

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Diagnosed and troubleshot hardware, software and network issues.

• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Documented customer interactions in internal database to maintain customer service history details.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.

central forwarding systems clerk

• Set up automated mail-processing systems to maintain smooth sorting operations.
• Tracked outgoing mail to provide accurate customer updates.
• Updated mailing lists with current addresses and contact information for smooth customer communications.
• Used computer systems to track packages and update client information.
• Added accurate data entry into computer system to complete transactions.