Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ike C. Enweze

Bethesda,MD

Summary

Occupational background comprised in Sales, Finance and Accounting. College co-op program provided experience in project management, deadline simulation, and real life work experience with well respected finance and accounting conglomerate. Collaborating with current employees provided an insight in office etiquette, workplace expectation, and project execution with fellow colleagues. Customer service and sales experience refined social prowess and awareness, and workplace decorum. Highly adaptable, resourceful in key situations, a problem-solver, and adept in cultivating strong relationships in even the higher competitive work environments. Fluent in English, French, moderate in Italian.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Concierge

Array Company via HireOne
04.2023 - 02.2024
  • Delivered personalized welcomes, fostering warm and inviting atmosphere, resulting in 10% increase in customer satisfaction ratings with most assignments given, often receiving offers to be kept permanently with the establishment.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Handled confidential and sensitive information with discretion and professionalism, ensuring client trust and satisfaction.
  • Productively leveraged organizational systems to manage incoming requests and track progress on outstanding tasks.
  • Communicated guest feedback across departments, driving continuous improvement in services, with patience and attention to detail.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Financial Contractor

Guidehouse
08.2020 - 02.2023
  • Collaborated with clients to analyze projects and programs, identifying risks while developing, implementing, and monitoring effective mitigation strategies.
  • Partnered with colleagues to design and execute solutions to aid in client stability and financial preservation in a chaotic financial hiatus due to the pandemic.
  • Provided support to small businesses throughout the COVID-19 pandemic, providing loan prospects to business owners based on their financial background which consisted of the following metrics: credit rating, financial KPI, and the capacity to payback a loan.
  • Evaluated vendor contracts for cost-effectiveness, negotiating favorable terms when possible to reduce overall expenses.
  • Enhanced financial reporting accuracy, ensuring compliance with regulatory requirements and industry standards.
  • Performed complex financial modeling to support strategic planning initiatives, helping drive business growth and profitability.

Pharmaceutical Technician

CVS
08.2019 - 09.2022
  • Organized medication inventory by sorting, stocking, labeling, and monitoring supply levels on weekly basis.
  • Ensured compliance with relevant regulations during production, prescription preparation, and distribution processes.
  • Assisted in resolving insurance claims, controlled substance inquiries and vaccine mandates under the supervision of the lead pharmacist.
  • Collaborated with pharmacists to enhance prescription filling procedures, achieving 15% reduction in customer wait times.
  • Administered CO-19 shots to customers, including boosters as they became accessible.

Manager/Key holder

GNC
11.2017 - 04.2019
  • Diligently handled all facets of store operations, including cashiering, merchandising, and end-of-day cash reconciliation.
  • Managed schedules of employees, required to touch base daily to weekly to upper management for financial and strategy purposes.
  • Met and exceeded sales goals consistently, maintaining an average of $42 in sales per transaction.
  • Accomplished top 10 sales ranking across region, recognized as one of highest-performing GNC employees in Maryland.
  • Open and closed stores depending on the time of the shift and had to ensure that the floors were clean, and all the products were in order according to their price value.
  • Managed cash transactions, oversaw cash deposits, and counted earnings every shift to be reported to the store manager and upper management.

Hybrid Entry Level Fund Accountant

Acara Solutions
06.2017 - 01.2018
  • Enhanced financial reporting accuracy by diligently reconciling fund transactions and positions.
  • Maintained investor confidence with accurate preparation of client reports and consistent communication.
  • Monitored and managed cash flows and expenses.
  • Optimized work processes through collaboration with team members and cross-functional departments.
  • Maintained accurate transaction processing record.
  • Tracked funds, prepared deposits and reconciled accounts.

Consumer Funds Coordinator

Resources for Human Development Inc.
02.2014 - 05.2017
  • Presented accurate financial records and accounts monthly requiring detailed analysis to avoid any inconsistencies. This was primarily to safeguard client funds, upholding the consistency and reliability of the corporation.
  • Handled and monitored Representative payee accounts, utilizing an effective mechanism for managing both financial activities and the overseeing of ledger transactions.
  • Maintained spreadsheets for client tracking and management for accounts and procedures.
  • Processed check requisitions, again reviewing the applications for accuracy, validity, and compliance with guidelines.
  • Provided support and assistance to programs both locally and regionally as well as other factions involved in the safeguarding and preservation of client funds, utilizing customer service skills learnt from years of experience.

Bank Teller

TD Bank
11.2011 - 01.2014
  • Handled transactions for customers, including, check cashing, deposits, withdrawals, transfers, loan payments, and cashier’s checks.
  • Responsible for monitoring cash in and out daily, ensuring that monies remained consistent from the start of the shift until the end of the shift. At the end of the shift, cash drawers had to be reconciled, all currency had to be counted and accounted for, while damaged or excess monies were handed to the head teller.
  • Prompt and efficient customer service was required and was taken very seriously. It was important that all customers were met with a smile and a respectful question of assistance.
  • High intensity position which demanded absolute focus and discipline at all times, and the experience continues to show its effects today.

Payroll Tax Analyst (Co-op)

Boston Consulting Group (BCG)
01.2013 - 03.2013
  • Took ownership of policies and practices related to multi-state payroll reporting and tax compliance.
  • Reviewed and re-calculated employee wages and taxes based on timesheet change reports.
  • Collaborated with cross-functional teams in ensuring timely and accurate payroll tax payments.
  • Managed relationships with external vendors to ensure accurate and timely submission of required filings.
  • Prepared comprehensive reports for management regarding overall payroll tax performance, identifying areas for improvement.

Fixed Income Global Trading (Co-op)

Morgan Stanley
01.2012 - 06.2012
  • Monitored government auction results using Bloomberg and Thompson Reuters excel links & central bank websites for Research Associates and Analysts.
  • Tracked stats on corporate & sovereign bond issuances within emerging markets.
  • Monitored currency hedges on various accounts to inform traders or any over or underexposed currency, and monitor commodity fund exposure with different broker.
  • Informed Analysts and Traders daily on foreign settled cash balances, current repo positions and the position's repo cash, rate, and haircut.
  • Monitored cash balances of department funds in comparison to the fund's NAV, and project balances for the following business day.
  • Created reports and completed projected on an ad-hoc basis for Portfolio Managers.
  • Managed counterparty trade confirmations and coordinate with the counterparty to resolve any discrepancies.

Merchandiser

Macy's
11.2010 - 03.2011
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Education

B.S - Finance and Accounting Management

Northeastern University
Boston, MA

Skills

  • Customer relationship management
  • Store maintenance
  • Sales techniques
  • Maintaining stock levels
  • Active listener
  • Merchandise planning
  • Finance and Accounting Oversight
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Polite telephone etiquette
  • Detail-oriented approach
  • Bank reconciliation
  • Payroll processing
  • Accounts receivable management
  • Store operations
  • Employee scheduling
  • Effective delegation
  • Customer service
  • Cash handling accuracy
  • Staff training and development
  • Strong leadership
  • Multitasking and organization
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Quality control procedures
  • Pharmaceutical calculations
  • Sterile technique
  • Drug classification
  • Prescription interpretation
  • Insurance billing
  • Prescription filling
  • Raw material handling
  • Laboratory techniques
  • Chemical handling
  • Cash flow management
  • ERP systems
  • Accounts payable and receivable
  • Accounting and bookkeeping
  • Account reconciliation
  • Finance aptitude
  • Microsoft Excel
  • Accounts receivable
  • Accounting principles
  • Pricing and shelf labeling

Certification

Licensed Pharmaceutical Technician | Maryland State Board of Pharmacy

Languages

English
French

Timeline

Concierge

Array Company via HireOne
04.2023 - 02.2024

Financial Contractor

Guidehouse
08.2020 - 02.2023

Pharmaceutical Technician

CVS
08.2019 - 09.2022

Manager/Key holder

GNC
11.2017 - 04.2019

Hybrid Entry Level Fund Accountant

Acara Solutions
06.2017 - 01.2018

Consumer Funds Coordinator

Resources for Human Development Inc.
02.2014 - 05.2017

Payroll Tax Analyst (Co-op)

Boston Consulting Group (BCG)
01.2013 - 03.2013

Fixed Income Global Trading (Co-op)

Morgan Stanley
01.2012 - 06.2012

Bank Teller

TD Bank
11.2011 - 01.2014

Merchandiser

Macy's
11.2010 - 03.2011

B.S - Finance and Accounting Management

Northeastern University

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Ike C. Enweze