Ikea Bethea
Clinton,MD
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
16
16
years of professional experience
Work History
Front Desk Supervisor
ATU Local 689
Forestville , MD
09.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Ensured that all safety regulations were followed at all times.
- Provided support to guests with check-in and check-out procedures.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Monitored the front desk staff to ensure proper customer service was provided.
- Assisted guests with inquiries and requests.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Monitored staff performance and provided feedback when necessary.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently.
- Tracked inventory of supplies needed for the front desk area.
WMATA Bus Operator
Washington Metropolitan Area Transit Authority
08.2008 - Current
- Operated commercial passenger bus over the prescribed route and following the correct time schedule
- Conducted routine bus inspections of assigned vehicle before and after the daily run in conformance with all applicable safety and operating procedures
- Prepared and submitted accident and incident report in a timely manner utilizing proper forms and in accordance with established guidelines
- Courteously provided schedule, route, and fare information to passengers seeking assistance
- Operated wheelchair lifts or scooters and secure equipment of affected passengers in accordance with the Americans with Disabilities Act (ADA)
- Maintained a daily route log
- Utilized prudent judgement and common sense in making quick, safe decisions with minimal supervision, while adapting to constantly changing operating environments
- Read and understand maps and timetables, which includes determining directions and following a mapped-out route.
Front Desk Clerk
Washington Metropolitan Area Transit Authority
Washington, DC
03.2019 - 07.2019
- Demonstrated ability to maintain accurate parts inventory
- Assisted in the inventory and transfer of supplies from an old garage closing to a new garage
- Maintained records and files of maintenance facility operations
- Utilized Microsoft office software to create reports and memos.
- Organized files for easy retrieval when needed by management staff members.
- Provided directions to nearby restaurants or other establishments as requested by guests.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Assisted with setting up conference rooms for meetings or events when necessary.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Answered incoming calls and directed them to the appropriate personnel.
Education
Some College (No Degree) - Education
Academy Of Health Sciences At Pgcc
Largo, MDSkills
- Excellent Driving, Safety, and Attendance Record
- Customer Service Skills
- Organizing skills
- Microsoft office skills
- Skill in providing customer and personal service
- Skill in operating a passenger commercial vehicle
- Skill in watching gauges, dials, or other indicators to make sure a vehicle is working properly
- Document Control
- Data Entry
- Invoice Processing
- Expense Reporting
- Office Administration
- Database Management
- Filing
- Scheduling
- Digital Archiving
- Spreadsheet Management
- Memo preparation
- Bookkeeping
- Data organization
- Microsoft
- Quickbooks
- Spreadsheets
- Guest check-in and check-out
- Word Processing
- Operations Oversight
- Guest Relations
- Customer Service Management
- Staff Training
Timeline
Front Desk Supervisor
ATU Local 689
09.2022 - Current
Front Desk Clerk
Washington Metropolitan Area Transit Authority
03.2019 - 07.2019
WMATA Bus Operator
Washington Metropolitan Area Transit Authority
08.2008 - Current
Some College (No Degree) - Education
Academy Of Health Sciences At Pgcc
Similar Profiles
Elijah PitreElijah Pitre
Volunteer at Amalgamated Transit Union ATU Local 757Volunteer at Amalgamated Transit Union ATU Local 757
Jimmy HesterJimmy Hester
Union President at ATU Local 580Union President at ATU Local 580
Sherrita JacksonSherrita Jackson
Financial Secretary/Treasurer at Amalgamated Transit Union ATU Local 1287Financial Secretary/Treasurer at Amalgamated Transit Union ATU Local 1287