Ikea Nelson
Renton,WA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Seattle, WA
10.2023 - Current
- Assisted with guest arrival
- Ensure beverages and food served promptly
- Delivered exceptional service to exceed guest expectations
- Deliver top-notch client support
- Handled POS systems daily
- Enhance guest experience
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
Server/Bartender/Lead
Meridian Valley Country Club
Kent, WA
01.2022 - 08.2023
- Assist scheduling needs
- Made sure the team ran effectively and efficiently
- Effectively managed customer grievances as they occurred
- Greets members and their guests and anticipates their needs
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Take accurate food and drink orders using a POS system and communicate order details to the kitchen staff as needed
- Protect establishment and members/guests by adhering to sanitation, safety and alcohol beverage control policies
- Help members/guests select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
- Transmit orders to bar and kitchen by recording members/guests' choices and identify special dietary needs and special requests
- Serve food and drink orders to members/guests
- Respond to additional members/guests requirements by inquiring of needs; observing dining process
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to members/guest spills or other special needs
- Properly open and pour wine at the table
- Issuing bills; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to members/guests
- Provide a welcoming phone greeting when answering phones
- Convey menu information over the phone to members/guests and give accurate estimate of delivery time
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Assist with special events as needed
- Consistently uphold professional demeanor
- Maintain high-quality hospitality for everyone frequenting Meridian Valley Country Club
Barista/Cashier
bigfoot java
Burien, WA
01.2022 - 12.2022
- Educated customers on beverages and menu items
- Greeting all customers as they pull up
- Perform the day-to-day operations of the coffee stand; inclusive of employee duties posted within stand for shift/role
- Maintained cleanliness of bar area and stand
- Monitor equipment to detect repair needs early
- Monitored and upheld product quality throughout shift assignments
- Operated POS systems efficiently
- Maintain compliance with safety standards
- Complete financial reporting per shift in adherence to stand/company protocol
- Work alone or with others while delivering quality, consistency to customers
- Solving challenges faced by customers via excellent customer service
- Communicate customer feedback to managers and recommend new menu items
- Participate with respect to co-workers and management across company platforms
Budtender
The Commencement bay
Fife, WA
05.2017 - 08.2020
- Assist customers and determine their product interest and needs
- Educate customers by presenting product and answering questions
- Remain up to date on WA State and LCB regulations
- Keep up to date on Daily Special and additions to or deletions from the menu
- Receive and process purchases at register
- Assist with the accurate fulfillment processing and ringing out of Preorders
- Maintain a clean and orderly station
- Maintain safe and healthy work environment by following company standards
- Watch for and recognize security risks and thefts and report to Shift Lead, Sr
- Shift Lead, ASM, or SFM
- Assist with product distribution and displays when asked
- Assist with any inventory needs
- Maintain a professional attitude and appearance throughout shift
- Must comply with all WA State recreational cannabis regulations
- Establish good working relationship with other team members
- Foster positive communications and relationships with employees and vendors
- Keep up to date on industry trends and developments
- Adhere to company policies and procedures
- Actively participate in meetings as requested
- Other duties as assigned by leadership
Unarmed Security Officer
Security Allied universal
Seattle, WA
05.2018 - 07.2019
- DAR's
- Roving
- Monitored surveillance systems
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Provided customer service assistance in resolving conflicts or disputes.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
Starbucks Assistant Manager
Starbucks
Las Vegas, NV
01.2014 - 04.2017
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Education
High school diploma -
Interagency Academy
Seattle, WA06.2012
Skills
- Host/Hostess
- Serving
- Bartending
- Hospitality
- Baking
- Restaurant Customer Service
- Menu presentation
- Constructive Communication
- POS System Management
- Espresso machine operation
- Cash Handling
Certification
- Driver's License
- Guard Card
Timeline
Server
Buffalo Wild Wings
10.2023 - Current
Server/Bartender/Lead
Meridian Valley Country Club
01.2022 - 08.2023
Barista/Cashier
bigfoot java
01.2022 - 12.2022
Unarmed Security Officer
Security Allied universal
05.2018 - 07.2019
Budtender
The Commencement bay
05.2017 - 08.2020
Starbucks Assistant Manager
Starbucks
01.2014 - 04.2017
High school diploma -
Interagency Academy
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