Overview
Work History
Education
Certification
Timeline
Generic

Ikea Nelson

Federal Way,WA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant Registered

Pacific Medical Centers
02.2025 - Current
  • Assisted healthcare providers with patient examinations and procedures to enhance care delivery.
  • Administered medications and vaccinations following established protocols, ensuring patient safety and compliance.
  • Managed electronic health records (EHR) with accuracy, improving documentation efficiency and accessibility.
  • Coordinated patient referrals and appointments, streamlining access to specialist services for timely care.
  • Trained new staff on office procedures and best practices, fostering a collaborative team environment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • POCT testing, Vitals, Medication Review
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Worked With , Geriatric, Pediatrics, and Adult patients

Client Advocate

Africatown Community Land Trust
01.2024 - Current
  • Coordinate with other social service partners internally and externally, as needed to meet the needs of community members residing at Benu Community Home
  • Model interpersonal and living skills community members residing at Benu Community Home
  • Assist with meal prep, cleaning, laundry, errands, transportation, and other supportive needs for community members residing at Benu Community Home
  • Learn and support safety and compliance guidelines for employees and community members
  • Provide crisis intervention and advocacy to participants
  • Maintain a safe and comfortable living & meeting environment, performing janitorial duties and removal of garbage from individual units and common areas
  • Work as a team with other colleagues on shift and be able to work independently without direct supervision
  • Manage front desk and building security, including welcoming new community members/guests, visitors, and donors, monitoring security cameras and lobby, ensuring building and program rules, and sanitizing client belongings
  • Perform routine walk-through of the entire building to engage with clients and ensure safety
  • Process messages and maintain accurate client tracking records, including the bar list
  • Answer phones and assist with reception duties as needed
  • Assist outside vendor with serving meals that are prepared off-site and delivered to the building
  • Assist participants as they move into or out of the building

Patient Care Representative

Therapeutic Health Services
04.2023 - Current
  • Respond to website Get Help Inquiries within 24-hours per policy/procedure
  • Follow up with patients who did not receive direct communication
  • Triage using Pre-Screen Tool, provide patients with requested information/clarification about intake/assessment process and general information about programs and services
  • Schedule appointments with appropriate Intake/Assessment Specialists and clinical staff
  • Track communications with Get Help Inquirers using Salesforce software
  • Regularly communicate and plan with Digital Marketing Supervisor regarding optimization of the Get Help system, Google Call Ads, and other parts of the Prospective Patient Pipeline
  • Create and manage patient records for inquirers in our electronic health record system
  • Intake/Assessment Appointments
  • Perform professional, efficient, and accurate scheduling of new patient appointments (external and internal referrals) for intakes/assessments
  • Verify insurance coverage in Provider One
  • Provide phone calls and other approved reminders to new patients scheduled for intakes/assessments
  • Track appointments made

Registered Medical Assistant

Island Dermatology Inc.
05.2020 - 05.2021
  • Schedule appointments
  • Room Patients
  • Turn over rooms
  • Chart notes
  • Assist in biopsy surgery’s/ skin cancer removal
  • Assist with submitting PA’s
  • Report to the provider
  • Suture removals
  • Call handling and sending off labs
  • Calling and following up with patients
  • Laundry and maintain and Sanitized workstations

Education

Certificate - Phlebotomy

Phlebotomy Training Specialist
Tukwila, WA
05-2025

High School Diploma -

Interagency Academy
Seattle, WA
06-2012

Medical Assistant Certified -

Highline College
Seattle, WA
12-2025

Certification

First Aid, RMA, BLS Certification, AED Certification, CPR, Phlebotomy


Timeline

Medical Assistant Registered

Pacific Medical Centers
02.2025 - Current

Client Advocate

Africatown Community Land Trust
01.2024 - Current

Patient Care Representative

Therapeutic Health Services
04.2023 - Current

Registered Medical Assistant

Island Dermatology Inc.
05.2020 - 05.2021

Certificate - Phlebotomy

Phlebotomy Training Specialist

High School Diploma -

Interagency Academy

Medical Assistant Certified -

Highline College

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Ikea Nelson