IKECHUKWU ADIGHIMADU
East Orange
Summary
Experienced Operations Manager and HR-aligned workforce leader with 13+ years of progressive success at FedEx, optimizing logistics networks, elevating team performance, and implementing systems that strengthen accuracy, speed, and customer satisfaction. Recognized for transforming operational workflows, coaching high-performing teams, and reducing inefficiencies through data-driven decisions. Equipped with an MBA in Human Resource Management and proven experience integrating operational excellence with employee development, performance management, and organizational growth.
Overview
13
13
years of professional experience
Work History
Operations Manager
FedEx
06.2012 - Current
- Operational Leadership & Performance
- Direct daily operations in a high-volume logistics center, ensuring peak performance, accuracy, and delivery reliability.
- Led a team of 30 employees, building a culture of accountability, communication, and continuous improvement.
- Improved delivery accuracy and customer experience by redesigning workflow processes and operational checkpoints.
- Process Improvement & Technology Integration
- Spearheaded the rollout of a real-time tracking system, reducing package misplacement incidents and increasing service reliability across the region.
- Streamlined delivery routes through data analytics, improving operational efficiency and reducing transit delays.
- Executed inventory control audits that reduced discrepancies and strengthened compliance with corporate standards.
- Workforce Development & HR Alignment
- Designed and delivered cross-functional training programs to elevate workforce competency and decrease performance gaps.
- Mentored team members into leadership positions by improving coaching frameworks, communication strategies, and goal alignment.
- Strengthened employee engagement and retention by creating transparent performance expectations and recognition-focused interactions.
- Key Achievements
- Increased on-time delivery performance and eliminated recurring bottlenecks through laser-focused workflow optimization.
- Enhanced customer satisfaction ratings through technology adoption and more accurate delivery execution.
- Significantly improved team morale by implementing structured development pathways and coaching strategies.
Education
Master of Business Administration (MBA) - Human Resource Management
Capella University
01.2025
Bachelor of Business - Project Management
Capella University
01.2025
Associate in Business Administration - undefined
Essex County College
Newark, NJ01.2025
Skills
- Operations Leadership & Optimization
- HR Strategy & Employee Development
- Workforce Planning & Performance Coaching
- Process Improvement & Lean Workflow
- Logistics & Supply Chain Coordination
- Compliance, Auditing & Quality Assurance
- Real-Time Tracking Systems Implementation
- Training, Mentorship & Team Engagement
ADDITIONAL VALUE
- Strong cross-functional communicator able to bridge operations, HR, leadership, and frontline teams
- Proven ability to drive transformation through systems thinking and continuous improvement
- Dedicated to building high-performing teams and operational systems that scale with business needs
Timeline
Operations Manager
FedEx
06.2012 - Current
Bachelor of Business - Project Management
Capella University
Associate in Business Administration - undefined
Essex County College
Master of Business Administration (MBA) - Human Resource Management
Capella University