Ikechukwu Dike
Dallas,346
Summary
Accomplished Correctional Officer and IT Technician with a proven track record in inmate supervision and technology management. Expert in de-escalation techniques and crisis management, achieving a 30% reduction in incidents at TDCJ. Skilled in network optimization and emergency response, demonstrating exceptional problem-solving abilities and mental health awareness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Correctional Officer
Texas Department Of Criminal Justice (TDCJ)
04.2024 - Current
- Supervise daily activities of inmates, ensuring compliance with rules and regulations to maintain a secure and orderly environment.
- Conduct regular security checks and inspections of inmate housing units, common areas, and perimeter to prevent contraband and security breaches.
- Implement de-escalation techniques and conflict resolution strategies to effectively manage volatile situations, resulting in a 30% reduction in incidents over the past year.
- Collaborate with medical and mental health professionals to address inmate needs, ensuring access to necessary services while maintaining safety.
- Document and report all incidents, inmate behavior, and disciplinary actions, contributing to a comprehensive incident tracking system.
- Assist in training new staff on policies, procedures, and safety protocols to enhance team effectiveness and safety.
- Monitored inmate interactions and behavior, intervening as necessary to prevent conflicts and ensure adherence to facility policies.
- Developed and implemented programs aimed at promoting positive inmate behavior and rehabilitation, resulting in improved inmate morale.
- Engaged in community outreach initiatives to educate the public on correctional facility operations and rehabilitation efforts.
IT Technician
Barrister Global Services Network
01.2023 - 03.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Configured systems according to prescribed software and hardware frameworks.
Education
Bachelor of Science - Mathematic And Computer Science
University of Port Harcourt
Port Harcourt, Rivers State, Nigeria11.2010
Skills
First Aid Training
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Correctional facility procedures
Inmate Supervision
Policy Enforcement
Restraint Techniques
Mental health awareness
Self-defense tactics
Certification
Behavioural Intervention Plan (BIP)
Trinity Valley College
Timeline
Correctional Officer
Texas Department Of Criminal Justice (TDCJ)
04.2024 - Current
IT Technician
Barrister Global Services Network
01.2023 - 03.2024
Bachelor of Science - Mathematic And Computer Science
University of Port Harcourt
Behavioural Intervention Plan (BIP)
Trinity Valley College
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