Hi, I’m
Ikechukwu Njoku
Washington,DC
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen. Resourceful experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
1
Certification
Work History
TopChoice Care Givers Inc
Cloud Engineer
02.2022 - Current
Job overview
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
- Optimized system performance for increased scalability and reliability through regular maintenance and updates.
- Collaborated with development teams to design, implement, and maintain continuous integration and deployment pipelines.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
- Evaluated new cloud technologies and recommended solutions that aligned with organizational goals and objectives.
- Managed disaster recovery plans and procedures, enabling rapid system restoration during unexpected outages or failures.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and maintenance of organization computer systems and intranet.
Isystems Solutions LLC
Computer & IT Manager
02.2012 - 06.2016
Job overview
- Optimized IT department efficiency by implementing streamlined processes and procedures.
- Enhanced system security through the implementation of robust cybersecurity measures.
- Managed complex IT projects, ensuring timely completion within budget constraints.
- Developed and maintained strong relationships with vendors, resulting in cost-effective solutions for company needs.
- Increased data storage capacity with strategic hardware upgrades and cloud-based solutions.
- Developed comprehensive disaster recovery plans, minimizing downtime during unforeseen events.
- Reduced IT support tickets by providing effective end-user training on new systems and technology tools.
- Designed custom applications to streamline business processes, enhancing overall productivity levels.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Isystems Solutions INC
Technical Support Engineer
12.2008 - 01.2012
Job overview
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Updated and maintained current customer support database.
- Delivered Tier-3 support and SME input to internal and external customers.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
Education
Montgomery CollegeRockville, MD
Associate of Science from Cyber Security
University of Maryland - University CollegeHyattsville, MD
Bachelor of Science from Cyber Security
Skills
- Cloud Computing
- Disaster Recovery Planning
- Design
- Disaster Recovery
- Troubleshooting
- Incident Response
- Performance Optimization
- Data Migration
- Monitoring tools
- DevOps principles
- Cloud Automation
- Google Cloud Platform
- AWS Expertise
- Kubernetes Management
- Azure Proficiency
- Enterprise Server Design
- Problem-Solving
- Design Specifications
- Excellent Communication
- Team building
- Cloud services
- System Testing
- Team Collaboration
Certification
CompTIA A+ Certification
CompTIA Security+
CCNA
CCNP
Project Manager
Scrum Master
DevOps and AWS/Cloud Admin
Timeline
Cloud Engineer
TopChoice Care Givers Inc
02.2022 - Current
Computer & IT Manager
Isystems Solutions LLC
02.2012 - 06.2016
Technical Support Engineer
Isystems Solutions INC
12.2008 - 01.2012
Montgomery College
Associate of Science from Cyber Security
University of Maryland - University College
Bachelor of Science from Cyber Security
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