Ikedia Fleming
Justice,IL
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
12
12
years of professional experience
Work History
Lead Fraud Specialist (REMOTE)
Key Bank
01.2022 - Current
- Prevent, detect, and investigate any signs of external and internal fraud
- Placing security holds Reviewing account activity
- Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
- Detect fraudulent activity, communicating, educating, and supporting both internal and external clients throughout the fraud process
- Assumes a high level of responsibility in taking proactive steps to prevent loss by blocking accounts and forwarding fraud information to the appropriate parties
- Perform a variety of tasks associated with identifying suspected fraud, and potential fraud related transactions, including performing detailed examinations on account relationships and transaction activity to detect fraudulent activity
- Setting up passcodes on profiles for clients when needed
- Completing forms to return unauthorized item
- Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
- Provide clients with appropriate and timely support and information related to their claim.
Concierge Site Supervisor
Titan Security
08.2019 - 08.2021
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
Concierge Staff Member
Guardian Security
08.2017 - 08.2019
- Diligently patrolled assigned areas, detecting, and responding to suspicious activities, minimizing risk, and ensuring safety
- Increased customer satisfaction by accurately tracking daily activities and effectively communicating with management
- Ensured 100% safety and proper lockdown of all doors/entryways, controlled front door access, resulting in zero security breaches
- Processed packages with 100% accuracy, ensuring timely delivery and exceptional customer satisfaction
- Improved CCTV monitoring efficiency, resulting in faster response times and increased security for the business.
Store Manager
Family Dollar
06.2013 - 08.2017
- Implemented all operational and merchandising direction that is communicated from the Store Support Center to current store location
- Enhanced customer experience and drove sales growth by maintaining a visually appealing store through high-quality merchandising, placement, store signage, and display techniques
- Effectively managed store opening and closing procedures, resulting in increased sales and improved customer satisfaction
- Maintained efficient store inventory system that reduced stock shortages
- Increased monthly safe funds daily evaluation resulting in improved financial stability.
Security Officer
Yale Enforcement Service
06.2012 - 06.2013
- Reduced security threats through diligent foot patrols and proactive identification of suspicious activity
- Consistently maintained daily log of activities, resulting in 100% accurate recordkeeping and improved communication with management
- Improved safety and security for all building occupants
- Maintained a flawless record of handling all packages, ensuring 100% accuracy and timely delivery, leading to increased client satisfaction
- Improved surveillance by analyzing CCTV footage and identifying security threats, leading to increased safety for clients.
Education
High School Diploma -
North Lawndale College PREP
Chicago, IL06.2012
Skills
- Communication
- Comprehensive
- Delegation
- Interpersonal Communication
- Management
- Verbal and written communication
- Organizational Skills
- Problem Solving
Timeline
Lead Fraud Specialist (REMOTE)
Key Bank
01.2022 - Current
Concierge Site Supervisor
Titan Security
08.2019 - 08.2021
Concierge Staff Member
Guardian Security
08.2017 - 08.2019
Store Manager
Family Dollar
06.2013 - 08.2017
Security Officer
Yale Enforcement Service
06.2012 - 06.2013
High School Diploma -
North Lawndale College PREP
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