Summary
Overview
Work History
Education
Skills
Timeline
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Ikedia Fleming

8632 W 85th ST Unit 302 Justice,IL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.

Overview

11
11
years of professional experience

Work History

LEAD FRAUD ANALYST (REMOTE)

KeyBank
Cleveland, OH
01.2022 - Current
  • Prevent, detect, and investigate any signs of external and internal fraud
  • Placing security holds Reviewing account activity Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
  • Detect fraudulent activity, communicating, educating, and supporting both internal and external clients throughout the fraud process
  • Assumes a high level of responsibility in taking proactive steps to prevent loss by blocking accounts and forwarding fraud information to the appropriate parties
  • Perform a variety of tasks associated with identifying suspected fraud, and potential fraud related transactions, including performing detailed examinations on account relationships and transaction activity to detect fraudulent activity
  • Setting up passcodes on profiles for clients when needed Completing forms to return unauthorized item
  • Made recommendations for closing accounts and performed associated follow-up.
  • Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Trained on Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud.
  • Provide clients with appropriate and timely support and information related to their claim.

CONCIERGE SITE SUPERVISOR

Titan Security
Chicago, IL
08.2019 - 08.2021
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure
  • Maintained front desk's concierge book to provide visitors with access to relevant local information
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Trained new staff members on proper policies and procedures related to customer service delivery.

CONCIERGE STAFF MEMBER

Guardian Security
Blue Island, IL
08.2017 - 08.2019
  • Diligently patrolled assigned areas, detecting, and responding to suspicious activities, minimizing risk, and ensuring safety
  • Increased customer satisfaction by accurately tracking daily activities and effectively communicating with management
  • Ensured 100% safety and proper lockdown of all doors/entryways, controlled front door access, resulting in zero security breaches
  • Processed packages with 100% accuracy, ensuring timely delivery and exceptional customer satisfaction
  • Improved CCTV monitoring efficiency, resulting in faster response times and increased security for the business.
  • Handled guest complaints in a timely manner.
  • Answered phone calls promptly and professionally.
  • Greeted guests and provided excellent customer service.

STORE MANAGER

Family Dollar
Chicago, IL
06.2013 - 08.2017
  • Implemented all operational and merchandising direction that is communicated from the Store Support Center to current store location
  • Enhanced customer experience and drove sales growth by maintaining a visually appealing store through high-quality merchandising, placement, store signage, and display techniques
  • Effectively managed store opening and closing procedures, resulting in increased sales and improved customer satisfaction
  • Maintained efficient store inventory system that reduced stock shortages
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

High School Diploma -

North Lawndale College PREP
Chicago, IL
06.2012

Skills

  • Communication
  • Comprehensive
  • Delegation
  • Interpersonal Communication
  • Management
  • Verbal and written communication
  • Organizational Skills
  • Problem Solving
  • Time Management
  • Effective Communication

Timeline

LEAD FRAUD ANALYST (REMOTE)

KeyBank
01.2022 - Current

CONCIERGE SITE SUPERVISOR

Titan Security
08.2019 - 08.2021

CONCIERGE STAFF MEMBER

Guardian Security
08.2017 - 08.2019

STORE MANAGER

Family Dollar
06.2013 - 08.2017

High School Diploma -

North Lawndale College PREP

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Ikedia Fleming