I'keem Smith
Lancaster,TX
Summary
Highly accomplished Military Veteran and healthcare professional with 5 years' deep operational experience in practice administration combined with exceptional problem solving and conflict resolution skills seeking to take my next career step with a respected organization that values hard work, talent, and demonstrated success in management and business development. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
Work History
Environmental Services Supervisor
Texas Health Presbyterian Hospital
Dallas, TX
03.2019 - 09.2021
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Directed the implementation of safety protocols, quality control measures, and customer service initiatives to ensure compliance with regulations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Recruited and hired workers, in addition to supervising and monitoring daily performance..
- Monitored inventory levels of supplies used by environmental services personnel and ordered additional items as needed.
- Managed complex projects involving multiple teams across multiple locations.
- Collaborated with multiple departments to maximize workflow and efficiency.
Service Sales Representative First Aid and Safety
Cintas
Dallas
10.2021 - Current
- Maintains and Organizes Inventory of First Aid and Safety Supplies
- Assist customers with selecting appropriate products for their needs and providing Information and guidance on how to use them
- Assist with development and implementation of safety plans and procedures for businesses and organizations
- Established relationships with existing customers to promote new product or service opportunities.
- Provided customer service by answering product and service related questions.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Aviation Boatswain's Mate Fuel (Third Class) ABF3
United States Navy
San Diego
02.2015 - 02.2019
- Managed and trained 13 sailors
- Supervisor for fuel aviation pump room / oversaw day to day fuel operations
- Safely handle and conduct movement of JP-5 jet fuels safely in a timely manner to embarked aircraft onboard USS ESSEX
- Operated Equipment associated with the fueling and defueling of aircrafts aboard naval ships, maintained fuel quality, handled hazardous materials and maintained environmental standards
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Secured access points that were assigned, participated in base security drills issued by the United States Navy
- Trained and supervised personnel handling shipboard maintenance functions.
- Provided leadership and direction to staff members to ensure successful completion of projects on time.
Education
Bachelors of Healthcare Management -
Dallas Baptist University
Associate of Applied Science : Healthcare Management -
Dallas County Community College
High School Diploma -
Roosevelt High School
Skills
- Business Development
- Regulatory Compliance
- Team leadership and management
- Strategic planning and execution
- Performance evaluation and coaching
- Data analysis and problem-solving
- Project management
- Microsoft Office suite (Word, Excel, PowerPoint ETC)
- Strong verbal communication
- JP-5 computerized console operator
- Proper management of Hazardous Waste Material
- Staff Development
- Safety Compliance
- Customer Service
- Work Planning And Organization
- Time Management
- Cross-Functional Team Management
- Critical Thinking Capability
- Quality Control Management
- Motivational Leadership
Accomplishments
- Completed Navy security force Sentry Course June 2015
- Good Conduct Medal awarded June 2015
- Completed Aviation Professional Apprenticeship June 2015
- Inherent Resolve Campaign Medal September 2015
- National Defense Service Medal September 2015
- Navy Achievement Medal September 2015
- Sea Service Deployment Ribbon September 2015
- Sharpshooter Medal 2015
- GW-Terrorism Service Medal 2015
- Completed Navy Fuels Aviation Course November 2016
- Mapped to Petty Officer Third Class
- Received Sailor of the Quarter two time in one year
- Trained and lead 13 sailor to get promoted
Timeline
Service Sales Representative First Aid and Safety
Cintas
10.2021 - Current
Environmental Services Supervisor
Texas Health Presbyterian Hospital
03.2019 - 09.2021
Aviation Boatswain's Mate Fuel (Third Class) ABF3
United States Navy
02.2015 - 02.2019
Bachelors of Healthcare Management -
Dallas Baptist University
Associate of Applied Science : Healthcare Management -
Dallas County Community College
High School Diploma -
Roosevelt High School
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