Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Hi, I’m

Ikeena Clayborne

Medical Assistant
Fairfax,VA

Summary

Experienced medical student. Seeking to provide my abilities to a common purpose as a dedicated worker on a professional basis. Previously certified in the following: CNA, CPR, AED, First Aid Adult/Child, BLS. Experience in office management, office assistant, reception, customer service and healthcare services.

Overview

7
years of professional experience

Work History

Jay C Tyroler MD PC

Medical Assistant/Medical Receptionist
09.2021 - Current

Job overview

  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Invoiced patients accurately in line with charging guidelines.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for 8-physician Internal medical facility, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.

Army Reserves

92G Food Service Specialist
08.2013 - Current

Job overview

  • Oversaw purchasing of food and related products and commodities and managed budgets and inventories without overruns or shortages.
  • Developed scope of nutrition-related contracts and worked closely with various food product vendors.
  • Monitored and maintained precise food service schedules and distributed to various serving sites on time and ready-to-eat.
  • Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits.
  • Created and implemented internal policies and procedures related to food services and handling at various sites and adapted to changing conditions.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Lifted and carried heavy materials.
  • Trained new staff on food preparation and safety procedures.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Pushed, pulled and transported large loads and objects.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Assisted in setting up and breaking down kitchen stations.
  • Stocked and rotated food items according to expiration dates.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Removed trash and cleaned kitchen garbage containers.
  • Maintained composure and work quality while under stress.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Kinsey, Lynch, & Filipour

Office Assistant/Paralegal
02.2021 - 09.2022

Job overview

  • Prepared legal briefs, motions, and pleadings.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Conferred with clients and other involved parties to gather and track case information.
  • Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
  • Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
  • Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Created spreadsheets to track client progress and document billable hours.
  • Prepared and managed attorney travel itineraries to optimize scheduling.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Interviewed clients to obtain information relevant to cases.
  • Researched statutes, decisions, legal articles, and codes.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Collaborated with attorneys to develop strategies for each case.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Conducted background investigations on defendant.
  • Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
  • Created weekly, monthly and quarterly expense reports.
  • Wrote and filed pleadings with Fairfax County court on schedule to maximize case success.

Visiting Angels

Administrative Coordinator
09.2021 - 06.2022

Job overview

  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Developed and implemented organizational systems to streamline daily operations.
  • Collaborated in timely processing of billing and accounts receivables.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Visiting Angels

CNA - Certified Nursing Assistant
12.2019 - 02.2021

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Supported needs of 30+ residents under long-term care.

Centre Crest

CNA - Certified Nursing Assistant
01.2019 - 10.2019

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Followed directions of licensed nurses to administer medications and treatments.

Houck Home Care & Cleaning

Caregiver
05.2018 - 01.2019

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Education

Northern Virginia Community College
Annandale, VA

Associate of Applied Science from Health Sciences
05.2024

Hayfield Secondary
Alexandria, VA

High School Diploma
06.2013

Skills

  • Direct Patient Care
  • Charting Expertise
  • Sterile Procedures and Techniques
  • EMR Systems
  • Account Management
  • Case Management
  • Assisting with Physical Exams
  • Simple Dressings
  • Grooming and Bathing Assistance
  • Wound Care and Irrigation
  • IV Discontinuation
  • Patient Toileting
  • Clinical Applications
  • Electrocardiographic Rhythm Recognition
  • Knowledge of EKG Rhythm Interpretation
  • Medical Procedures Understanding
  • First Aid
  • Medical Records Management
  • Patient Assessments
  • EKG Set Up and Monitoring
  • Specimen Collection
  • Needs Assessment
  • Injury Treatment
  • Treatment Room Preparation

Accomplishments

  • Supervised team of 23 staff members.
  • Certificate of Achievement while assisting in Range Qualifications during Annual Training at Fort Dix, NJ.
  • Presidential Scholars Award 2020 Northern Virginia Community College

Certification

  • CNA, 03/2019, 03/2021
  • Basic Life Support (BLS), 01/2021, 01/2023
  • Adult and Pediatric First Aid/CPR/AED, 01/2021, 01/2023
  • DCJS license, 08/2020, 08/2022
  • Notary Public, 01/2021, 01/2025

Personal Information

  • Military Service Branch: Reserves
  • Military Service Rank: E-4

Timeline

Medical Assistant/Medical Receptionist

Jay C Tyroler MD PC
09.2021 - Current

Administrative Coordinator

Visiting Angels
09.2021 - 06.2022

Office Assistant/Paralegal

Kinsey, Lynch, & Filipour
02.2021 - 09.2022

CNA - Certified Nursing Assistant

Visiting Angels
12.2019 - 02.2021

CNA - Certified Nursing Assistant

Centre Crest
01.2019 - 10.2019

Caregiver

Houck Home Care & Cleaning
05.2018 - 01.2019

92G Food Service Specialist

Army Reserves
08.2013 - Current

Northern Virginia Community College

Associate of Applied Science from Health Sciences

Hayfield Secondary

High School Diploma

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Ikeena ClayborneMedical Assistant