Ikemba Dyke
McKinney,TX
Summary
Highly organized and results-driven professional with extensive experience in customer service, administrative assistance, and public relations. Adept at managing complex administrative tasks, fostering positive client relationships, and implementing effective communication strategies. Proven ability to enhance customer satisfaction, streamline office operations, and support public relations initiatives. Skilled in multitasking, problem-solving, and utilizing digital tools to improve efficiency and outcomes. Seeking to leverage diverse skill set in a dynamic role that values excellent customer service, meticulous administrative support, and strategic public relations efforts.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
3
3
Certifications
Work History
Youth Development Program Coordinator
Promises2Kids
05.2023 - Current
- Develop and implement youth-focused programs aimed at fostering social, emotional, and educational growth.
- Coordinate and supervise day-to-day activities for youth participants, ensuring safety, engagement, and adherence to program guidelines.
- Recruit, train, and manage a team of volunteers and staff, providing guidance and support to ensure effective program delivery.
- Collaborate with community organizations, schools, and other stakeholders to maximize resources and opportunities for youth.
- Monitor and assess program outcomes, adjusting activities as necessary to meet the needs of youth participants.
- Manage program budgets and resources, ensuring financial accountability and cost-effectiveness.
Security Guard Supervisor
Pacific Beach Shore Club
02.2023 - Current
- Streamlined communication with team members for improved incident response times and overall efficiency.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Collaborated with local law enforcement agencies to address potential threats in the community effectively.
Administrative Assistant to the Director
San Diego State University Passport Office
12.2020 - 02.2023
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Collaborated with cross-functional teams to achieve project milestones while adhering to deadlines and budgets set forth by the director.
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
Community Service Officer
University Police Department- San Diego State University
08.2021 - 01.2023
- Patrolled assigned zones to look for criminal violations and safety issues.
- Developed and implemented comprehensive training program for new Community Service Officers, enhancing team effectiveness.
- Enhanced community safety by conducting regular foot and vehicle patrols.
- Supported crime scene investigations by securing areas and gathering preliminary information, aiding in evidence collection.
- Supported law enforcement officers in emergency situations, providing timely and accurate information for decision making.
Teacher's Assistant
Lemon Grove Middle School
08.2020 - 12.2021
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Taught courses under guidance of senior instructors.
Education
High School Diploma -
Mount Miguel High School
San Diego, CABachelor of Arts - Public Administration
San Diego State University
San Diego, CABachelor of Science - Criminal Justice
San Diego State University
San Diego, CASkills
- Fast and efficient service worker
- Coherent knowledge of computer programs Exceptional communication skills
- Ability to research and analyze information
- Able to work collaboratively with a team
- Strong interpersonal skills
- Possess strong critical thinking skills, enabling me to assess complex situations, evaluate evidence, and make sound judgments
- Fundraising strategies
- Training facilitation
Certification
First Aid/CPR
FBI Teen Academy Graduate
Graduated from the FBI Teen Academy in 2019
Timeline
Youth Development Program Coordinator
Promises2Kids
05.2023 - Current
Security Guard Supervisor
Pacific Beach Shore Club
02.2023 - Current
Community Service Officer
University Police Department- San Diego State University
08.2021 - 01.2023
Administrative Assistant to the Director
San Diego State University Passport Office
12.2020 - 02.2023
Teacher's Assistant
Lemon Grove Middle School
08.2020 - 12.2021
Bachelor of Arts - Public Administration
San Diego State University
Bachelor of Science - Criminal Justice
San Diego State University
High School Diploma -
Mount Miguel High School
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