IKENIA SPEARS
Bakersfield,Ca
Summary
Resourceful Career Counselor focused on building successful education paths in support of career goals. Hardworking and resilient professional with deep understanding of company needs and market trends.
Overview
10
10
years of professional experience
Work History
Senior Career Counselor
UEI College
10.2021 - Current
- Evaluated labor market trends and incorporated relevant data into client counseling sessions, enhancing decision-making processes.
- Streamlined internal processes for increased efficiency within the Career Services department.
- Spearheaded outreach campaigns resulting in increased community awareness of available career support services.
- Maintained thorough records of client progress toward individual goals throughout the entirety of their engagement with our services.
- Collaborated with local employers to create networking opportunities for clients seeking employment.
- Facilitated workshops on resume writing, interview techniques, and job search strategies for optimal results.
- Continuously pursued professional development opportunities in order to remain up-to-date on best practices within the field of career counseling.
- Coordinated events such as job fairs and employer presentations to facilitate direct connections between clients and potential employers.
- Conducted comprehensive assessments to identify clients'' strengths, weaknesses, and career goals.
- Established partnerships with local educational institutions to provide additional resources for clients pursuing further education or certifications.
- Developed career and education plans based on individual needs.
- Maintained knowledge of market and diverse career opportunities.
- Equipped students with job search skills to increase success chances.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Oversaw career and job fairs to connect students with area schools and employers.
WAREHOUSE ASSOCIATE
Amazon
9 2020 - 1 2021
- Reviews orders for products needed, gathers products to fill customer orders, checks shipment/orders for correct materials and accuracy, packing and crating, tagging and handling instructions to ensure timely, accurate shipment of products.
Shift Supervisor
Dunkin Donuts
03.2019 - 03.2020
- Create shift schedules for team members
- Distribute all necessary tasks and duties during each shift in a fair and effective manner
- Assess individual team member abilities and aptitudes, incorporate into shift duties to promote happy employees and effective workflows
- Oversee all team members and ensure all duties and tasks are being performed efficiently and effectively during each shift
- Manage time-off requests and unexpected no-show situations
- Facilitate disciplinary action when necessary (tardiness, etc.)
- Maintain a work environment that encourages compliance with safety laws and employment guidelines
- Set performance goals for individual team members, create reward systems and/or contests as needed
- Ensure production goals are met
- Participate in weekly management meetings to discuss goals, progress, and any issues in need of resolution.
- Trained new employees and delegated daily tasks and responsibilities.
CLOSING SHIFT LEAD
Sears
03.2018 - 01.2019
- Collect cash, checks, and credit card payments from customers
- Make change accurately and efficiently
- Issue receipts to customers
- Deal with returns and refunds as necessary
- Maintain cash control over register drawer and verify amounts are correct
- Answer customer questions as they arise
- Calculate customer bills through cash register ringing
- Help with other tasks as needed including managing shelves, tracking inventory closing store and supervision of employees during closing shift.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
CASHIER
Ross
02.2017 - 01.2018
- Methodical and driven Cashier with effective skills in cash handling, cash balancing and closing, bill generation and customer service
- A proven team-player who is highly skilled in processing credit card, check and cash based transactions
- Customer service-oriented attitude with a demonstrated ability to resolve problems and create a friendly environment.
TIER 1 TECH
Xerox
05.2015 - 04.2016
- Managed a high-volume of calls within a deadline-driven environment
- Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
CASHIER
Walmart
06.2014 - 01.2015
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Maintaining a clean workspace.
Education
HIGH SCHOOL DIPLOMA -
Bakersfield Adult School
Bakersfield, CASkills
Shift Lead
Team member
Customer service
Food Service
Fast Food
Retail
Computer Literacy
Professionalism
Strong work ethic
Oral and written communications skills
Critical thinking and problem solving
Leadership
Action planning
Career Planning
Multicultural Competence
Ethical Practice
Resume development
Job search strategies
Classroom Management
Motivating students
Counseling
Student Support
Student Advising
Career advising
References
- Skakira Kimber, Personal, 760-382-3716
- Erik Love, Supervisor, Walmart, 661-379-2486
- Calista Jamesion, Supervisor, 661-447-3027
Timeline
Senior Career Counselor
UEI College
10.2021 - Current
Shift Supervisor
Dunkin Donuts
03.2019 - 03.2020
CLOSING SHIFT LEAD
Sears
03.2018 - 01.2019
CASHIER
Ross
02.2017 - 01.2018
TIER 1 TECH
Xerox
05.2015 - 04.2016
CASHIER
Walmart
06.2014 - 01.2015
WAREHOUSE ASSOCIATE
Amazon
9 2020 - 1 2021
HIGH SCHOOL DIPLOMA -
Bakersfield Adult School
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