Ikenya Jones

• Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
• Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.

Assisting staff with the residences of juvenile justice center.

. Helping youth transform attitudes and behaviors around violence, in addition to maintaining public safety,

• Contributed to team efforts by providing backup support during staff shortages.

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Enhanced client relationships by providing personalized counseling sessions tailored to individual needs.
• Implemented evidence-based therapeutic interventions for diverse mental health issues, resulting in improved overall well-being of clients.
• Collaborated with multidisciplinary teams to develop comprehensive treatment plans addressing clients'' specific goals and objectives.
• Maintained detailed documentation of client progress, ensuring accurate records and facilitating communication among team members.
• Facilitated support groups and psychoeducational workshops, empowering clients with knowledge and tools to manage their mental health effectively.