Iker Cruz
Springdale,United States
Summary
Resourceful Backup Lead recognized for high productivity levels and ability to complete tasks efficiently. Possess specialized skills in data recovery, backup software management, and disaster recovery planning. Excel in communication, problem-solving, and team coordination, ensuring seamless backup operations and data integrity across projects.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Backup Lead Technician
Zebra Technologies
12.2025 - Current
- 4 years 1 month
- Supported Zebra Technologies backup lead duties across production and warehouse workflows.
- Coordinated shift handoffs and prioritized daily tasks for Zebra Technologies operations.
- Trained associates on Zebra Technologies safety rules and standard work.
Senior Technician
Zebra Technologies
06.2025 - 12.2025
- 7 months
- Calibrated Zebra barcode printers and mobile devices using diagnostic software.
- Troubleshot hardware faults across Zebra RFID and printing systems.
- Inspected assemblies for quality, safety, and specification compliance.
Electronic Repair Technician
Zebra Technologies
01.2022 - 06.2025
- 3 years 6 months
- Conducted functionality tests and troubleshooting to ensure compliance with repair specifications. Followed established procedures and work instructions to troubleshoot electronic modules and achieve production goals. Utilized software and tools to refurbish, upgrade, and repair scanners and various electronic units for multiple companies.
- Repaired Zebra Technologies handheld scanners and mobile printers using bench test equipment.
- Diagnosed circuit faults with multimeters, schematics, and electronic service tools.
- Replaced damaged components, connectors, switches, and wiring on Zebra devices.
Combat Engineer
U.S. Army Reserve
Springfield, United States
12.2016 - 12.2022
- 6 years 1 month
- Work quickly and skillfully to help Soldiers navigate while on combat missions by constructing bridges, clearing barriers with explosives, and detecting and avoiding mines and other environmental hazards. Provide expertise and come up with quick and creative engineering solutions, constructing fighting positions, fixed and floating bridges, and obstacles and defense positions.
Installation Technician
DISH Network
Lowell, United States
08.2019 - 05.2020
- 10 months
- Installed Dish Satellite TV systems for customers, enhancing their viewing experience. Drove extensively across the state to complete installations. Diagnosed and repaired electrical issues during installations, ensuring seamless service delivery. Served as technician for various electronic repairs, leveraging in-depth knowledge of systems. Good communication skills and dealing with customers.
- Mounted dishes, receivers, and wiring following company installation standards.
- Tested signal strength and verified service activation using diagnostic tools.
Dispatcher
XNA Northwest Arkansas National Airport
Bentonville, United States
08.2018 - 07.2019
- 1 year
- Able to maintain radio logs, skills in Microsoft excel, Dispatch radio calls with police and fire department, Excellent communication skills with airport staff and airline passengers.
- Dispatched airport vehicles, crews, and maintenance teams across Northwest Arkansas airfield.
- Monitored radios and relayed flight, ramp, and gate information to airport staff.
- Coordinated airline, tower, and ground service communications during daily airport operations.
Education
US Army
12-2023
High School Diploma -
Har-Ber High School
300 Jones Rd, Springdale, AR 7276205-2017
Skills
- Leadership
- Management
- Change Management
- Electronic diagnostics
- Hardware troubleshooting
- Test equipment calibration
- Preventive maintenance
- Quality assurance
- Technician training
- Team leadership
- Process improvement
- Time management
- Report preparation
- Practices management
Personal Information
Title: Backup Lead Technician
Certification
Lean Six Sigma Yellow Belt
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Backup Lead Technician
Zebra Technologies
12.2025 - Current
Senior Technician
Zebra Technologies
06.2025 - 12.2025
Electronic Repair Technician
Zebra Technologies
01.2022 - 06.2025
Installation Technician
DISH Network
08.2019 - 05.2020
Dispatcher
XNA Northwest Arkansas National Airport
08.2018 - 07.2019
Combat Engineer
U.S. Army Reserve
12.2016 - 12.2022
US Army
High School Diploma -
Har-Ber High School