Open To Work
Silvia Iveth Morales Lozano
Brownsville,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Costa Del Pacifico Seafood Restaurant. Proven ability to enhance guest engagement and satisfaction while efficiently managing high-volume dining environments. Adept in cash handling and team collaboration, consistently boosting repeat customer rates through personalized service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server & Cashier
Costa Del Pacifico Seafood Restaurant
11.2021 - 10.2025
- Delivered exceptional customer service in a fast-paced environment.
- Assisted with order taking and accurately processed transactions.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported team members by helping with training on menu items and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server & Cashier
SORA Sushi Fusion Bar
08.2022 - 02.2024
- Engaged with customers to enhance their dining experience and address concerns.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
802 Cafe
08.2018 - 09.2019
- Delivered exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to optimize workflow during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Server & Cashier
Golden Costal Seafood Restaurant
09.2016 - 08.2018
- Adapted quickly to changing priorities during peak service hours.
- Utilized point-of-sale systems for accurate billing and inventory tracking.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Manufacturing Engineer
KEMET
05.2006 - 07.2015
- Designed and optimized manufacturing processes to enhance product quality and efficiency.
- Conducted root cause analysis to identify process failures and implemented corrective actions.
- Collaborated with cross-functional teams to streamline production workflows and reduce lead times.
- Developed and maintained documentation for engineering standards and procedures to ensure compliance.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
- Improved manufacturing efficiency by streamlining production processes and implementing lean methodologies.
- Reduced production downtime through proactive maintenance scheduling and timely equipment repairs.
- Increased capacity utilization by identifying bottlenecks within the production process and implementing targeted improvements.
- Played an active role in the development of new manufacturing facilities, providing input on equipment selection, layout design, and capacity planning.
- Conducted root cause analysis on defective products, leading to targeted improvements in manufacturing processes.
- Led Kaizen events focused on continuous improvement within various areas of the manufacturing environment.
- Calculated overall production costs by evaluating material, labor and other expenditures.
- Identified appropriate methodology to shorten cycle time and achieve target margins.
Education
Industrial Engineer - Manufacturing Engineering
Tecnologico De Matamoros
Tamaulipas Mexico09-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Team collaboration
- Supply restocking
- Performance improvement
- Table bussing
Certification
- Basic Food Handler Course, Barron JB - 05/28/25 - 05/28/27
- KANBAN Training - 05-2008
- Simulacion de Sistemas de ManufacturaTraining - 11-2008
- Seminario de Finanzas para no Financieros, Tecnologico de Monterrey - 06 - 2010
- Congreso Anual Shingo Prize, Tecnologico de Monterrey - 09- 2009
Languages
Spanish
Native or Bilingual
English
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Music
Heatly life
Timeline
Server & Cashier
SORA Sushi Fusion Bar
08.2022 - 02.2024
Server & Cashier
Costa Del Pacifico Seafood Restaurant
11.2021 - 10.2025
Server
802 Cafe
08.2018 - 09.2019
Server & Cashier
Golden Costal Seafood Restaurant
09.2016 - 08.2018
Manufacturing Engineer
KEMET
05.2006 - 07.2015
Industrial Engineer - Manufacturing Engineering
Tecnologico De Matamoros