Iker Pina
Cicero
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
3
3
years of professional experience
Work History
Supervisor
AMC Theatres
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased sales of products by training employees and coming up with ways to ensure proper upselling techniques.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Leveraged data and analytics to identify areas of improvement and increase operational efficiency.
- Lead teams and consistently achieve results through resources.
- Develop in-work contests to increase financial results through the employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Provide positive first impressions to welcome existing, new, and potential customers.
Baker
Crumbl Cookies
07.2024 - 03.2025
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
Education
Bachelor of Arts - Acting
Columbia College, Chicago
Chicago, IL05-2027
High School Diploma -
J Sterling Morton East High School
Cicero, IL05-2023
Skills
- Service Excellence
- Performance analysis
- Time management
- Conflict resolution
- Training and mentoring
- Strategic planning
- Inventory control
- Operations management
- Team building
- Safety protocols
- Budget management
- Customer engagement
Accomplishments
- Documented and resolved very low sales scores from one of my employees which led to the increased unit per transaction average for that employee.
- Got my first management promotion at 18 years old.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Baker
Crumbl Cookies
07.2024 - 03.2025
Supervisor
AMC Theatres
06.2022 - Current
Bachelor of Arts - Acting
Columbia College, Chicago
High School Diploma -
J Sterling Morton East High School
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