Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iker Valenzuela

Guadalajara,Jalisco

Summary

Technical IT Service Desk Analyst with experience in providing high-quality technical support, troubleshooting software and hardware issues, and maintaining service operations. Strengths include strong problem-solving skills, adaptability to new technology, and ability to work in fast-paced environments. Previous roles emphasized on improving customer satisfaction through prompt and accurate resolutions of technical issues.

Overview

4
4
years of professional experience

Work History

IT Service Desk Analyst

Wipro Technologies
Guadalajara, Jalisco
06.2023 - Current
  • IT Service Desk Analyst for United Health Group. Skills handled include authentication, connectivity, workstation, Mac Support, and Incident Management.
  • Provided assistance to users all over the world via Teams, Chat, Phone, and Email.
  • Handled assistance for Citrix, VDI environments, Medical Records Platforms for Claims and Payment Systems.

Customer Service Representative

Tata Consultancy Services
Guadalajara, Jalisco
02.2022 - 02.2023
  • Data Information analyst for Nielsen Radio and TV Ratings.
  • Customer service rep for GCI Alaska TV, Internet, telephone services. Opening account, changing locations, any kind of service requests, sales orders.
  • Whydnham hotel reservations representative, doing reservations.

Customer Service Representative

Teleperformance
Guadalajara, Jalisco
12.2020 - 12.2021
  • technical support for Comcast Business accounts
  • opening accounts, changing addresses, technical visits, trouebleshooting internet modems, IP adresses, TV and Telephone Services

Education

High School Diploma -

Universidad Del Valle De Mexico
Guadalajara
06-2013

Skills

  • Excellent communication and redaction skills
  • Critical Thinking and Problem Solving
  • Service Now
  • Active Directory
  • Skilled on Windows and OS environments
  • Acomplished with remote support tools and techniques

Timeline

IT Service Desk Analyst

Wipro Technologies
06.2023 - Current

Customer Service Representative

Tata Consultancy Services
02.2022 - 02.2023

Customer Service Representative

Teleperformance
12.2020 - 12.2021

High School Diploma -

Universidad Del Valle De Mexico

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Iker Valenzuela