Ikeria Baker
Miami,FL
Summary
Dedicated learner striving to excel in this field by consistently putting forth exceptional effort to achieve goals. Works well under pressure, turning minor challenges into accomplishments and surpassing set objectives. Strong social, communication, and computer skills enable effective collaboration with others. Values both constructive criticism and positive feedback. Adaptable to any work environment, seeks assistance or asks questions when needed. Actively supports colleagues as a team player by offering a helping hand. Becomes an invaluable asset when entrusted with any job, consistently delivering as the best employee possible.
Overview
9
9
years of professional experience
Work History
PATIENT SPECIALIST
Aids Healthcare Foundation, AHF
2018.01 - Current
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
- Promoted a positive work culture by actively participating in team-building activities that fostered collaboration among staff members.
- Maintained a clean and organized work environment to promote efficiency as well as infection control measures.
- Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
- Coordinated referrals to specialists, facilitating seamless transitions in care for patients.
- Contributed to the development of patient education materials for better understanding of treatments and procedures.
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Participated in ongoing training workshops at less twice a month to stay current on industry trends and enhance professional skills.
- Managed prescription refill requests efficiently while adhering to medication safety guidelines daily.
- Assisted in coordinating diagnostic tests, obtaining prior authorizations from insurance companies when needed.
- Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
- Managed approximately 30 incoming calls, efficiently addressing patient inquiries and resolving issues in a timely manner.
- Implemented strategies for reducing no-shows or cancellations through proactive appointment reminders and follow-ups.
- Evaluated performance metrics regularly to identify areas for improvement and implement necessary changes to drive better patient outcomes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
REFERRAL COORDINATOR
AJC Medical Group
2016.10 - 2018.06
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals within the same day,.
- Called insurance companies to get precertification same day and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records by the end of the day, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services
- Enhanced patient satisfaction with timely coordination of referrals
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals daily to foster timely completion and followed up with physicians to facilitate
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Maintained over hundreds of records in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling within the same day.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Accessed and reviewed patient records to verify receipt completed referral paperwork the day before.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
Office Clerk/human Resource Coordinator
Miller Healthcare Inc
2016.01 - 2016.09
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally immediately and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance as weekly duty.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
- Delivered clerical support by handling range of routine and special requirements weekly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases and adding updates by the end of the day.
- Reviewed files, records and other documents to obtain information to respond to requests.
Receptionist
Distinct home healthcare services
2015.11 - 2016.01
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed approximately 30 incoming calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor - Biological Sciences- BA
FLORIDA INTERNATIONAL UNIVERSITY
FL05.2024
High School Diploma -
Miami Northwestern High School
Miami, FL06.2015
Skills
- Management
- Medical terminology knowledge
- Problem-Solving
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Decision-Making
- Relationship Building
Languages
English
Full Professional
Timeline
PATIENT SPECIALIST
Aids Healthcare Foundation, AHF
2018.01 - Current
REFERRAL COORDINATOR
AJC Medical Group
2016.10 - 2018.06
Office Clerk/human Resource Coordinator
Miller Healthcare Inc
2016.01 - 2016.09
Receptionist
Distinct home healthcare services
2015.11 - 2016.01
Bachelor - Biological Sciences- BA
FLORIDA INTERNATIONAL UNIVERSITY
High School Diploma -
Miami Northwestern High School
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