Ikesha Adams
Maricopa,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Senior Operations Specialist
People Ready Skills Trade
01.2023 - 01.2024
- Navigate multiple operating systems, including our Applicant Tracking System (ATS), our outlook emails, Teams prism, and Salesforce text messaging along with answering multiple phone calls
- Proactively help to grow our business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns
- Proactively recruit new applicants by developing creative recruitment tactics
- When needed, make high volume outbound phone calls and messaging via our work alert technology to find qualified workers when trying to fill a job order
- Match applicants with our customers open positions and ensure that the match works great for both the job seeker and our customer
- Process payroll for our temporary workers in a timely manner according to standardized payroll processes
- Promote a culture of safety by always keeping safety and compliance top of mind
- Reaching out to active bench of workers confirming availability
- Follow up calls to customers in regards to worker performance and job end dates.
Administrator
A Better Day LLC
01.2022 - 01.2023
- Client Intake, Coordination, & Scheduling – Support the overall client experience
- Staff Hiring, Training, & HR
- General Administrative Functions
- Collaborates with all staff members regarding updates
- Bookkeeping
- Supervising BHTs and paraprofessionals in delivering appropriate services to adults in a Behavioral Health Agency
- In collaboration with the Clinical Supervisor, develops standards of care, policies and procedures
- Provides ongoing training in conjunction with agency contracted professionals and clinical supervisor.
PERSONAL ASST.
CACTUS WREN COMMUNITY SERVICES
06.2021 - 06.2022
- Planning and scheduling events
- Handling correspondence and managing personal calendars
- Answer phone calls received and direct them appropriately
- Record notes and messages for the employer
- Schedule and arrange meetings and conferences
- Making travel and hotel arrangements.
PROGRAM DIRECTOR
2 BE DIFFERENT LLC
01.2021 - 01.2022
- Providing overall management to the areas of staffing, hiring/discharging, planning, facilities, program management, and evaluation
- Developing and implementing new development strategies, programs, and marketing approaches
- Working with the management team to develop and implement both short- and long-range planning strategies
- Ensuring compliance with federal, state, and local regulations
- Assisting in the development and implementation of community education programs addressing mental health issues
- Overseeing the monitoring the proper professional certification, licensure, or credentialing of the mental health team
- Creating educational and outreach campaigns to promote services to the public
- In collaboration with the Clinical Supervisor, develops standards of care, policies and procedures
- Provides ongoing training in conjunction with agency contracted professionals and clinical supervisor.
PERSONAL CARE
SENIOR ALTERNATIVES
03.2019 - 01.2020
- Meal preparation
- Toiletry
- Personal hygiene
- Appointment scheduling
- Self-administration of medication
- Monitored and provided written report changes in client's physical and/or mental condition
- Companionship
- Maintaining strict health and safety standards.
HOUSEKEEPER
ALTA BATES SUMMIT CENTER
07.2018 - 06.2019
- Sustaining a sterile environment in all areas of the hospital
- Removing medical waste from surgery and exam rooms
- Keeping foot-traffic areas clear
- Using cleaning chemicals to disinfect hospital floors and walls, preventing the spread of viruses between patients
- Making patients beds
- Managing transport
- Ordering non-medical supplies
- Maintaining floors.
SERVICE COODITNATOR
DABS INC
01.2018 - 06.2019
- Managing and supervising Personal Attendant Staff
- Hiring process
- Disciplinary Action Process
- Maintaining caseloads for Supportive Living Service recipients
- Providing continued training and guidance to Personal Attendant staff
- Creating & Providing schedules for 50 Personal Attendant staff weekly
- Weekly payrolls deadlines
- Maintaining a 24hr work cell phone.
LEAD HOUSEKEEPER
DIGNITY HEALTH
04.2015 - 01.2018
- Assisting guests when necessary
- Overseeing the work activities of housekeeping staff
- Inspects work
- Investigates complaints
- Deals with suppliers
- Controls costs
- Schedules staff
- Ensures guest's property and safety
- Manages paperwork A lead housekeeper also trains and works alongside housekeeping staff and performs related tasks.
HOUSEKEEPER
NORDSTROM
07.2012 - 01.2015
- Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Protect equipment and make sure there are no inadequacies
- Notify superiors of any damage, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
Education
HIGH SCHOOL DIPLOMA -
FRUITVALE ACADMEY
OAKLAND, CA06.2006
Skills
- Microsoft office
- Conflict Mediation
- Leadership abilities
- Knowledge of content management
- Management
- Multi-tasking ability
- Creative problem solving
- Interpersonal & Communication skills
Activities
- Reading the current news
- Volunteering in the community to help the homeless.
- Family game nights
- Traveling
References
References upon request
Timeline
Senior Operations Specialist
People Ready Skills Trade
01.2023 - 01.2024
Administrator
A Better Day LLC
01.2022 - 01.2023
PERSONAL ASST.
CACTUS WREN COMMUNITY SERVICES
06.2021 - 06.2022
PROGRAM DIRECTOR
2 BE DIFFERENT LLC
01.2021 - 01.2022
PERSONAL CARE
SENIOR ALTERNATIVES
03.2019 - 01.2020
HOUSEKEEPER
ALTA BATES SUMMIT CENTER
07.2018 - 06.2019
SERVICE COODITNATOR
DABS INC
01.2018 - 06.2019
LEAD HOUSEKEEPER
DIGNITY HEALTH
04.2015 - 01.2018
HOUSEKEEPER
NORDSTROM
07.2012 - 01.2015
HIGH SCHOOL DIPLOMA -
FRUITVALE ACADMEY
Similar Profiles
Keyla RubioKeyla Rubio
Field Technician at Gamechange Solar / People Ready SkillsField Technician at Gamechange Solar / People Ready Skills
Luis TorresLuis Torres
Staffing at People Ready,proforce,trade corp,Staffing at People Ready,proforce,trade corp,
William WalesWilliam Wales
Intern at Forage Work Ready Skills Job Simulation 01/20/2024Intern at Forage Work Ready Skills Job Simulation 01/20/2024