Ikeshia Herbert
Orlando,FL
Summary
Diplomatic Human Resources Specialist with 15 years of comprehensive experience managing and guiding employees. Polished in conducting background checks, organizing and scheduling interviews and administering employment benefits. Commended for creating positive organizational climate and improving employee morale and job satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Human Resources Generalist
Lake Port Square
Leesburg
04.2021 - Current
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
- Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures
- Encouraged open communications, promoting positive and pro-employee work environment
- Managed full-cycle human resource operational activities to maximize HR employee performance.
Operations Administrator
Quality Home Care Professionals
Orlando
09.2017 - 04.2022
- Represented company professionally when engaging with public and government agencies
- Managed work schedule and assigned tasks to individual staff
- Oversaw the on-boarding and training of new healthcare team members
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships
- Oversaw the quality assurance program, which included on the job assessments, internal audits and customer surveys.
Human Resources Generalist
Caring Home Care Services
Tampa
09.2014 - 10.2017
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files
- Conducted background checks, reference checks and employment verification
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization
- Researched employee relations issues and conducted meetings with employees and supervisors.
Human Resources Specialist
Rescare Homecare
Valdosta, GA
02.2009 - 07.2014
- Established and generated various reports to verify HR compliance
- Safeguarded human resource information, maintaining employee confidence and protecting operations
- Conducted background checks and orientation, coordinating new employee onboarding process
- Explained job duties, compensation and benefits to potential candidates.
Education
Associates of Arts - Business Management
Rasmussen College
03.2021
Associate of Science - Criminal Justice
Okefenokee Technical College
High School Diploma -
William R Boone High School
Skills
- Personnel Information Systems
- Employee Recruitment and Hiring
- Employee Engagement
- Staff Compensation
- In-Service Programs
- Conflict Resolution
- Employee Supervision
- Employee Training Program
- Employee Orientation
- Talent Acquisition
- Human Resources Management
- Employee Evaluation
- Payroll
- ATS
- Kronos
- HR Sourcing
- Office manager experience
- Personal assistant experience
- Customer service
- Workday
- Analysis skills
- Benefits Administration
- Workers' Compensation
- Performance Management
- Interviewing
- Change Management
- Oracle
- Accounts Receivable
- Event Planning
- Property leasing (3 years)
- Property management (5 years)
- Computer Networking
- Negotiation
- Strategic Planning
- Taleo
Certification
- BLS Certification, 04/2022, 04/2024
- Certified Notary Public, 10/2025
- Professional In Human Resources, 09/2020, Present
- Community Association Manager, 02/2023, Present
- Assisted Living Facility Core training, 07/2022 Present
Willing To Relocate
- Jacksonville, FL
- Green Cove Springs, FL
Assessments
- Recruiting, Proficient, 07/2023, Managing the candidate sourcing and selection process
- Spreadsheets with Microsoft Excel, Proficient, 03/2022, Knowledge of various Microsoft Excel features, functions, and formulas
- Work style: Professionalism, Proficient, 03/2022, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Administrative assistant/receptionist, Proficient, 07/2021, Using basic scheduling and organizational skills in an office setting
- Office manager, Proficient, 03/2022, Scheduling and budgeting
- Recruiting, Proficient, 07/2021, Managing the candidate sourcing and selection process
- Supervisory skills: Motivating & assessing employees, Proficient, 03/2022, Motivating others to achieve objectives and identifying improvements or corrective actions
- Customer focus & orientation, Proficient, 07/2021, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 03/2022, Identifying differences in materials, following instructions, and detecting details among distracting information
References
References available upon request.
Timeline
Senior Human Resources Generalist
Lake Port Square
04.2021 - Current
Operations Administrator
Quality Home Care Professionals
09.2017 - 04.2022
Human Resources Generalist
Caring Home Care Services
09.2014 - 10.2017
Human Resources Specialist
Rescare Homecare
02.2009 - 07.2014
Associates of Arts - Business Management
Rasmussen College
Associate of Science - Criminal Justice
Okefenokee Technical College
High School Diploma -
William R Boone High School
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