IKEYA CARMONA
Jersey City,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Macy’s
07.2015 - 06.2020
- Executing and developing strategies in order to drive business to achieve sales goal.
- Trained a New Staff on company protocol and profit bottom line resulting in the store being identified as a number one store in the district.
- Ensuring that sales floor always meets company standards and expectations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Store Director
Xsre
11.2012 - 01.2014
- Trained a New Staff on company protocol and profit bottom line resulting in the store being identified as a number one store in the district
- Directed the development of company initiatives to maximize productivity and revenue potential through the sales team effectiveness
- Prepared schedules and organized import documents
- Directed visual changes in the store which resulted in an increased customer appeal of displayed product
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Boosted revenue by developing and deploying strategies to effectively improve operations.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Utilized information technology to record sales figures, for data analysis and forward planning.
Store Manager
Shi By Journeys
09.2010 - 01.2012
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Manager
Freeze Frame
07.2009 - 07.2010
- Maintained professional, organized, and safe environment for employees and patrons.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor’s Degree - Communications
University of Albany
Associates Degree - Business Management
Bryant and Stratton College
Skills
- Product and Service Sales
- Sales Expertise
- Employee Scheduling
- New Hire Training
- Shift Scheduling
- Customer Service
- Staff Management
- Goals and Performance
- Issue Resolution
Timeline
Assistant Store Manager
Macy’s
07.2015 - 06.2020
Store Director
Xsre
11.2012 - 01.2014
Store Manager
Shi By Journeys
09.2010 - 01.2012
Manager
Freeze Frame
07.2009 - 07.2010
Bachelor’s Degree - Communications
University of Albany
Associates Degree - Business Management
Bryant and Stratton College
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