Ikeya Jackson

Work History

Progressive Advantage Agency

Highland Heights, Ohio

02.2021 - Current

Effectively sell Business insurance products and services.
Educating customers on Progressive and our partner carriers products and services.
Identify and understanding customers realized and unrealized needs and confirming those needs throughout the process.
Determining product eligibility by assessing risk and identifying underwriting issues by probing for additional details when needed.
Cross selling/bundling Progressive Products.
Contributing to my team and assisting new reps with questions and being of any support to my team.
Attend coaching sessions, Team meetings and ATS for improvement in developing in my current role and getting additional training on our carriers and products.
Place guideline inquiries for improvements in guideline processes.
Being in top 10 sales since being out of academy.

Progressive Advantage Agency

Highland Heights , Ohio

03.2017 - 02.2021

Assist customers with their policies regarding cancellations, rates, billing issues and endorsements with a positive attitude and focus on customer satisfaction.
Defused customer concerns with exceptional conflict and problem resolution skills.
Used effective communication to connect with customers, assess needs and present solutions.
Verified accuracy of customer account information and updated when necessary.
Blended rep processing - Working BIT agency main email box for customers and carriers request. Input new policies in EPIC and check for accuracy for renewals, rewrites, reinstatements and cancellations. Also managing downloaded policies in EPIC once they are bound by sales reps.
Attend coaching session and trainings.
Mentored new services/blended reps to assist in their development.
Aided in training for new reps and supervisors when assistance was needed in services.

Progressive Insurance

Highland Heights , Ohio

10.2016 - 03.2017

Handle Heavy volume calls to sell auto insurance.
Probing to understand the customer needs while suggesting coverage that would be beneficial to insurance needs.
Customizing customers auto insurance to meet their needs and concerns.
Cross sell other offered policies through Progressive.
Make personal goals to meet sales on the weekly/monthly basis.
Attending additional training and coaching sessions for improvements in my role.