Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

IKEYAH SIMMONS-BAGLEY

Washington,DC

Summary

Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liases between clients and service providers, translating details and assisting aid recipients with paperwork completion.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

K.I.S.S
04.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Human Services Assistant

DHS Child Care
06.2023 - 08.2023
  • Developed manual providing information on community resources across county available to families and children.
  • Provided social work services, individual and family therapy and referrals.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.

Hospitality Team Member

Club WYNDHAM
06.2019 - 08.2019
  • Collaborated with various team members to meet guests' requests.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Developed and executed strategies to improve operational efficiency.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.

Cashier

National Zoo
05.2019 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Sodexo Food Service
10.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma - undefined

Friendship Collegiate School
Washington DC
08.2018

Skills

  • Youth Advocacy
  • Academic Advice and Counseling
  • Scheduling and Appointment Setting
  • Eligibility Requirements
  • Cash Drawer Management
  • Electronic Medical Record (EMR) Software
  • Receipt and Refund Issuance
  • Safe Food Handling Practices
  • Tour Arrangements
  • Hospitality Operations
  • Providing Customer Support
  • Computer skills
  • Office administration
  • Scheduling
  • Appointment scheduling

Certification

Hospitality Risk Management May 30, 2023-Sep 28, 2023

Timeline

Human Services Assistant

DHS Child Care
06.2023 - 08.2023

Administrative Assistant

K.I.S.S
04.2021 - Current

Hospitality Team Member

Club WYNDHAM
06.2019 - 08.2019

Cashier

National Zoo
05.2019 - 07.2019

Cashier

Sodexo Food Service
10.2018 - 12.2018

High School Diploma - undefined

Friendship Collegiate School

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