As a dedicated individual with several years of experience in the F&B industry my name is sofiane, Algerian nationality holder, 26 years old, an experienced Head waiter with a strong background in hospitality management, specializing in providing exceptional customer service and leading a team to ensure a professional & memorable dining experience .
Hi, I’m
Ikhlef Sofiane
Dubai,AE
Summary
Overview
7
years of professional experience
Work History
The Public Restaurant Dubai, United Arab Emirates
HEAD WAITER
01 2022 - Current
Job overview
- Train and supervise restaurant waiters to give high standards of service.
- Checking on guests and making sure they have a good experience.
- Arrange daily briefings to genuine ideas & improve daily operation needs .
- Present menu and provide detailed information when asked .
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Trained staff members on use of POS system.
- Increased sales significantly by upselling higher-end products to customers.
01.2017 - 01.2019
Job overview
The Public Restaurant Dubai
Waiter
03 2021 - 01 2022
Job overview
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
Highway high school
Bachelor Degree In from Foreign Languages
2016
University Overview
- 4 languages used [English] , [Arabic] , [French] , [deutsh]
World learning
Certificate from 21 Century Skills - FREE -
2022
University Overview
- typically focuses on developing skills that are crucial in today's rapidly changing world , eg.
- Critical thinking and problem-solving
- Creativity & Communication
- Collaboration , Leadership and social skills
- Emotional intelligence
University of Batna 2
Master's degree from English language culture & civilisation
2021
University Overview
Skills
- Emotional intelligence
- Professional customer service & multilingual communication
- Creativity
- Collaboration
- Adaptability and flexibility
- Leadership and time management
- Critical thinking and problem-solving
- Entrepreneurial skills
Websites
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Dutch
Professional Working
Timeline
01.2017 - 01.2019
HEAD WAITER
The Public Restaurant
01 2022 - Current
Waiter
The Public Restaurant
03 2021 - 01 2022
Highway high school
Bachelor Degree In from Foreign Languages
2016
World learning
Certificate from 21 Century Skills - FREE -
2022
University of Batna 2
Master's degree from English language culture & civilisation