Summary
Overview
Work History
Education
Skills
Timeline
Generic

IKIA STRIVESON

Mobile

Summary

Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals, Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work and learn from professionals. Seasoned Claims Processor evaluating online entry, error correction and quality control review for final adjudication of claims. Strong business and financial acumen with proven success to maintain efficient operations. Extensive knowledge of billing, collections and fiduciary management, looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Conduent
11.2023 - 11.2024
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Uphold quality control policies and procedures to increase customer satisfaction
  • Answered questions from clients regarding their specific tax situation
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support

Claims Processor

Pilot Catastrophe Services
04.2022 - 09.2023
  • Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures
  • Processed a high volume of incoming claims in accordance with established policies and procedures
  • Adhered to all applicable laws, regulations, and company standards while processing claims
  • Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims

Customer Service Representative

Alorica
12.2020 - 04.2023
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Uphold quality control policies and procedures to increase customer satisfaction
  • Answered questions from clients regarding their specific tax situation
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support

Education

Associate Of General Studies -

Coastal Alabama Community College
Bay Minette, AL

High School Diploma -

Mary G Montgomery
Semmes, AL
05.2021

Skills

  • Scheduling
  • Active Listening
  • Data Entry
  • Claims review
  • Microsoft Proficiency
  • Payments posting
  • Time management
  • Accuracy and Precision
  • Customer service

Timeline

Customer Service Representative

Conduent
11.2023 - 11.2024

Claims Processor

Pilot Catastrophe Services
04.2022 - 09.2023

Customer Service Representative

Alorica
12.2020 - 04.2023

High School Diploma -

Mary G Montgomery

Associate Of General Studies -

Coastal Alabama Community College
IKIA STRIVESON