Ikiah Mcleod
Plainfield,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Manager
Triangle Plumbing Company
05.2009 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Before and After School Care Assistant Manager
Company Closed Down
06.2006 - 06.2007
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored children's progress and identified areas of improvement.
- Responded to inquiries from parents and guardians.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Education
Bachelor of Science - Bachelor of Science in Behavioral Health Science:
Grand Canyon University
Phoenix, AZ06.2022
Associate of Arts - Education
University of Phoenix
Tempe, AZ12.2017
Skills
- Policy and Procedure Modification
- Information Protection
- Written Communication
- Business Administration
- Special Projects
- Program Oversight
- Office Support
- Administrative Support
Timeline
Office Manager
Triangle Plumbing Company
05.2009 - Current
Before and After School Care Assistant Manager
Company Closed Down
06.2006 - 06.2007
Bachelor of Science - Bachelor of Science in Behavioral Health Science:
Grand Canyon University
Associate of Arts - Education
University of Phoenix
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