Ikiah Mcleod
Summary
Dynamic and results-oriented professional with extensive experience at Arrow Sewer and Drain, adept in CRM Software and strong negotiation tactics. Excelled in organizing promotional events to significantly increase sales volume and developed innovative solutions to enhance business opportunities. Skilled in workforce management and customer service, consistently improving team efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Support Administrator- Remote
Arrow Sewer and Drain
09.2023 - 09.2024
- Organized promotional events and interacted with community to increase sales volume.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Attended over 10 retailer and distributor product and sales training events to consistently increase product knowledge.
- Developed solutions to sales challenges and maximized business opportunities.
- Emailed all projects leads that generated from different platforms to local project managers and territory sales.
- Handles entering all vendors and products in CRm and Salesforce system.
- Monitored all orders through closing and updated all pricing accordingly.
- Supported 15 Territory people and 5 Project Managers.
Office Administrator
Triangle Plumbing Company, LLC
05.2009 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for 35-50 employees.
Education
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZ09-2025
Associate of Arts - Early Education
University of Phoenix
Tempe, AZ08-2017
Skills
- CRM Software
- Report Generation
- Strong Organization
- Negotiation Tactics
- Contract Administration
- Procurement Management
- Material Management
- Document Control
- Health and safety compliance
- Dispute Resolution
- Cost Control
- Scheduling and Planning
- Staff hiring
- Policy Development
- Supply Management
- Customer Service
- Administrative Support
- Workforce Management
Additional Information
Technical Skills,
Microsoft Office Skills, Google Workplace, Google Teams, SAP. Timberline, Sage, Payroll, Salesforce, Service Titan, Housecall Pro,
Timeline
Sales Support Administrator- Remote
Arrow Sewer and Drain
09.2023 - 09.2024
Office Administrator
Triangle Plumbing Company, LLC
05.2009 - 09.2024
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Associate of Arts - Early Education
University of Phoenix
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