IKIEMARIE MALAVE
Lead QA Specialist/Administrator
Orlando,FL
Summary
Hospitality and food & beverage professional with more than a decade of experience in banquet service, catering, bartending, and event coordination. Skilled in managing both on-site and off-site events, ensuring smooth execution from setup to breakdown. Known for strong leadership, adaptability, and excellent client service in fast-paced, high-volume environments. Adept at training and supervising staff, coordinating with chefs and managers, and ensuring hospitality excellence for both domestic and international guests.
Overview
13
13
years of professional experience
Work History
Waitperson / Bartender / Banquet & Catering Specialist
Universal Orlando Resort
Orlando, FL
10.2012 - 11.2022
- Served and bartended at an extensive range of banquets, private parties, and catered events, supporting both on-site and off-site functions.
- Assisted in setup, execution, and breakdown of events, ensuring seamless service flow and adherence to client specifications.
- Coordinated with chefs, stewards, and event managers to address immediate challenges and deliver top-quality guest experiences.
- Supported multiple venues beyond assigned location, demonstrating flexibility and cross-team collaboration.
- Trained new staff in service protocols, food safety, and guest service excellence.
- Worked with international and domestic organizations, enhancing hospitality standards and showcasing cultural adaptability.
- Recognized for ability to manage high-volume service while maintaining professionalism, accuracy, and efficiency.
Administrative Assistant / Virtual Executive Assistant
Valencia College
Orlando, FL
02.2023 - Current
- Coordinated onboarding, payroll, and contracts for faculty and staff with accuracy and timeliness.
- Generated daily, weekly, and monthly reports using multiple software systems to support leadership decisions.
- Organized, hosted, and managed extracurricular and special school events, including budgeting, fundraising, decorating, supply ordering, and inventory oversight.
- Supervised and coordinated all aspects of events, ensuring smooth execution and successful outcomes.
- Strengthened organizational efficiency through scheduling, travel coordination, and budget tracking.
- Enhanced communication between departments by providing timely correspondence and updates.
Receptionist / QA Specialist / Vacation Specialist
Bluegreen Vacations
Orlando, FL
01.2018 - 02.2021
- Assisted in planning and coordinating events for clients while ensuring contract accuracy and compliance.
- Managed scheduling and supported operations across multiple departments.
- Strengthened communication with guests and staff through professional correspondence and client-facing support.
Education
BBA - Business Organizational Leadership
Valencia College
05.2026
Associate of Science - Medical Coding & Billing, Office Management
Florida Technical College
10.2020
General Studies Diploma -
Gabriela Mistral High School
01.2011
Skills
- Food & Beverage Management
- Bartending & Service Operations
- Staff Training & Leadership
- Client Relations & Guest Experience
- Inventory Control & Ordering
- HR Support: Payroll, Contracts, Onboarding, Faculty Compensation
- Office & Calendar Administration
- Microsoft Office (Word, Excel, PowerPoint)
- Outlook
- Adobe
- POS & Mantra Systems
- Software Platforms & CRM Systems
- Project & Event Coordination (Private & Corporate Events)
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
- Portuguese, Beginner/Elementary
Timeline
Administrative Assistant / Virtual Executive Assistant
Valencia College
02.2023 - Current
Receptionist / QA Specialist / Vacation Specialist
Bluegreen Vacations
01.2018 - 02.2021
Waitperson / Bartender / Banquet & Catering Specialist
Universal Orlando Resort
10.2012 - 11.2022
BBA - Business Organizational Leadership
Valencia College
Associate of Science - Medical Coding & Billing, Office Management
Florida Technical College
General Studies Diploma -
Gabriela Mistral High School
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