I Kingsley McLean ii
Los Angeles,CA
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
11
11
years of professional experience
Work History
OWNER OPERATOR/DISPATCHER
K AND E TRUCKING LOGISTICS
08.2020 - Current
- Deliver items to customers on schedule for operations by verifying orders from multiple logistical positions
- Increased efficiency by collecting data from inventory and stock
- Balancing logistics and scheduling by utilizing software such as DAT to arrange transportation
- Organizes item order by editing for price, promotions, and weight compliance
- Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements, and placing/expediting orders
- Ships items by examining items, destination, route, rate, and delivery time; ordering carriers
- Verifies items shipped by matching bills of lading, reconciling quantities, and noting discrepancies
- Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions
- Protects organization’s reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
- Managed small group of fleet and drivers by using various software to send route plans to drivers' mobile devices and gives management way to view and check on fleet progress throughout delivery day to improve operational efficiency, visibility, and customer service.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability
- Maintained updated and detailed records of calls in physical and electronic database
- Directed investigations to verify and resolve customer or shipper complaints
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
- Coordinated repairs to vehicles to maintain fleet operations
- Assessed regulatory and operational risks for escalation to management
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Trained 3 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 5%
- Evaluated and adjusted over 500 routes based on daily needs, available workers, traffic hazards and weather conditions
- Closely monitored dispatch board to triage and prioritize over 50 daily calls
- Went 75 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time
- Directed dispatching, routing and tracking of 3 fleet vehicles
- Responded to over 10-20 daily caller requests with information about assistance and timeframes
- Monitored flow of paperwork and directed information to appropriate departments
- Ordered supplies and allocated resources to personnel based on need
- Received new orders, prepared documentation and assigned personnel
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
Truck Driver
WESTERN EXPRESS
Nashville, TN
09.2019 - 08.2020
- Computer proficiency.
- Dropped and hooked trailers and changed configuration of equipment
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Transported hazardous materials and oversized shipments without incident
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
- Invoiced, collected monies due and settled accounts with shippers each day
- Completed preventive maintenance and mechanical repairs on vehicles
- Operated with safety and skill to avoid accidents and delays
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time
HVAC TECHNICIAN
KINGFIXIT, LANE CLINTON
09.2011 - 09.2019
- Maintaining air and water treatments in HVAC systems.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work
- Performed troubleshooting on HVAC systems to determine root cause of issues
- Traveled to job sites for both scheduled and emergency appointments
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes
- Tested chemical levels in refrigerators and freezers to verify compliance with regulations
- Calibrated equipment to achieve maximum efficiency
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality
- Repaired and replaced motors, bearings and belts
- Maintained boilers, hot water systems, gas heating equipment and food service equipment
- Maintained comfortable environmental temperatures in city facilities
- Surveyed building layout and gathered materials before beginning repairs
- Filled out detailed work orders for each job completed
- Evaluated and tested laboratory fume hoods and bio-safety cabinets
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units
- Worked overtime, holidays and weekends to accommodate company needs
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site
- Kept accurate records of time and materials used for each job to compile into service reports
Education
Some College (No Degree) - Business Administration
Prince George's Community College
Upper Marlboro, MDDiploma -
Arundel High School
Gambrills, MD05.2012
Skills
- Excellent Communication (Verbal, Written) & Listening
- Empathy & Compassion
- Dispatching Console & Switchboard
- Multitasking Skills
- Prioritizing Calls Based on Urgency and Importance
- Computer Aided Dispatch System
- Calm Under Stressful Situations
- Summary: Working with individuals, small and large groups to complete tasks Multitasking
- With logistic and technical responsibilities Creating rapid and planned solutions for mechanical
- Technical logistical scheduling obstacles
- Executive Leadership
- Portfolio Management
- Integrity and Transparency
Mechanics and Fashion
In my spare time I like to obsess over unique cars and clothes.
Timeline
OWNER OPERATOR/DISPATCHER
K AND E TRUCKING LOGISTICS
08.2020 - Current
Truck Driver
WESTERN EXPRESS
09.2019 - 08.2020
HVAC TECHNICIAN
KINGFIXIT, LANE CLINTON
09.2011 - 09.2019
Some College (No Degree) - Business Administration
Prince George's Community College
Diploma -
Arundel High School
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