Summary
Overview
Work History
Education
Skills
Middleinitial
Timeline
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Ikira Kirt

Houston,TX

Summary

Highly experienced and hard-working supervisor with a proven track record of leading teams to deliver exceptional results and exceed expectations. Creative and motivated leader with exceptional design and planning strengths to successfully accomplish complex projects. Skilled in teaching new concepts and implementing best practice strategies. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to fostering an open and communicative culture where employees feel empowered to contribute to the company's success. Experienced in leading team members to on-time job completion, excelling at assigning tasks, training employees, providing feedback, mediating interpersonal conflicts, and implementing company procedures. Excellent communication and listening skills enable leadership and vision that drives teams to meet goals. Recognized for quick-thinking abilities and a proven track record in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills that drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable, successfully managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. Currently seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.

Overview

9
9
years of professional experience

Work History

Receptionist

Americas Best Contacts And Eyeclasses
01.2024 - Current
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Pulled medical records for existing patients.

Optician

Americas Best Contacts And Eyeclasses
01.2024 - Current
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.

Shift Leader

Walgreens
07.2023 - 12.2023
  • Directs, administers, and controls hourly operations and activities of facilities and programs in an assigned area
  • Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care that occur during their shift
  • I Also, directed, administered, and controled hourly operations and activities of facilities and programs in an assigned area
  • I ensured compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care

Supervisor

GameStop
10.2021 - 07.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employee performance and coached and trained to improve weak areas
  • Maintained compliance with company policies, objectives and communication goals
  • Worked with management team to implement proper division of responsibilities
  • Set overall vision and provided team leadership
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Interviewed, hired and trained new employees for production positions
  • Identified individual employee's unique work styles and adapted management methods
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Introduced team contests and goals to enhance productivity and improve employee morale
  • Provided supportive link between external customers and internal operations
  • Performed annual evaluations and reviews for large staff of employees
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures
  • Analyzed equipment breakdowns using various troubleshooting methods
  • Oversaw and optimized work of craftsmen performing high-quality, precision work
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
  • Tracked and prepared quarterly reports of sales goals to management
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Built, managed and coached insourced and outsourced teams
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year

Sales Associate

Best Buy
12.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise

Dishwasher, Line Cook, Prep Busser

Texas Roadhouse
10.2018 - 03.2020
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products
  • Paid close attention to instructions from supervisor to complete tasks on time
  • Performed routine maintenance on dishwasher equipment by request of managers
  • Kept all dishes, utensils and glassware clean and rotated following safety standards
  • Worked well in diverse team settings by partnering with others to complete tasks
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment
  • Unloaded food supplies from distributor trucks to efficiently organize inventory
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
  • Gently moved glassware, crystal and other delicate items to prevent breakage
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
  • Trained new staff in bussing and cleaning procedures
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs
  • Improved customer satisfaction rates by answering customers' questions and resolving issues
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals
  • Collaborated with servers to collect information about specific customer desires and dietary needs
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
  • Prepared average of [Number] orders each shift
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
  • Increased machine efficiency by scraping and pre-washing dishes
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills
  • Handled portion control activities according to specified instructions provided by chef
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
  • Grilled meats and seafood to customer specifications
  • Transitioned between breakfast and lunch service
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
  • Developed process that reduced waste and improved supply turnover
  • Managed relationships and negotiating prices with vendors for ingredients and equipment
  • Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards

Sales Associate

Abercrombie & Fitch
12.2016 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Solved customer challenges by offering relevant products and services
  • Increased sales by offering advice on purchases and promoting additional products
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Processed product returns and assisted customers with other selections
  • Achieved perfect attendance and on-time record
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Maintained records related to sales, returns and inventory availability
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
  • Completed orders and organized product deliveries to meet customer timetables
  • Tracked stock using company inventory management software
  • Loaded and unloaded merchandise using ladder and pallet jack
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Prepared large cash deposits with zero discrepancies
  • Worked alongside retail representatives to enhance product presentations and advertising collateral
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Developed, marketed and sold full range of products and support services

Busser, Dishwasher

Brewingz
08.2015 - 03.2016
  • Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes
  • Efficiently and quickly cleaned various dishes, silverware and to provide smooth service and reduce wait times
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals
  • Kept all dishes, utensils and glassware clean and rotated following safety standards
  • Worked well in diverse team settings by partnering with others to complete tasks
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment
  • Increased machine efficiency by scraping and pre-washing dishes
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
  • Stepped into additional roles during busy times to boost coverage of important stations
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards
  • Paid close attention to instructions from supervisor to complete tasks on time
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Kept work area clean, dry and free of debris to prevent incidents and accidents
  • Improved customer satisfaction rates by answering customers' questions and resolving issues
  • Gently moved glassware, crystal and other delicate items to prevent breakage
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards

Education

Associate of Arts - Psychology

Lone Star College
Tomball, TX
05.2019

Skills

  • Priority Management
  • Business Processes and Procedures
  • Motivating Performers
  • Employee Coaching and Motivation
  • Supervising Employees
  • Shift Coverage
  • Monthly Inventory
  • Consulting Supervisors
  • Customer Service Skills
  • Guest Service
  • Sanitation
  • Operate Cash Register
  • Team Leader
  • Administrative Tasks
  • Security Procedures
  • Meetings

Middleinitial

I

Timeline

Receptionist

Americas Best Contacts And Eyeclasses
01.2024 - Current

Optician

Americas Best Contacts And Eyeclasses
01.2024 - Current

Shift Leader

Walgreens
07.2023 - 12.2023

Supervisor

GameStop
10.2021 - 07.2023

Sales Associate

Best Buy
12.2020 - 01.2021

Dishwasher, Line Cook, Prep Busser

Texas Roadhouse
10.2018 - 03.2020

Sales Associate

Abercrombie & Fitch
12.2016 - 05.2017

Busser, Dishwasher

Brewingz
08.2015 - 03.2016

Associate of Arts - Psychology

Lone Star College

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Ikira Kirt