Ikponmwosa Idahosa
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
RW Global
08.2021 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Fleet Manager
Roehl Transportation
02.2019 - 07.2021
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Maintained accurate driver information for delivery scheduling.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Increased productivity and overall output by Number% through managing production times.
- Tracked medical incidents using Software for supervisors.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Pro Services Specialist
Lowes Home Improvment
03.2015 - 02.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Built and established positive relationships with patrons, team members and supervisors.
Education
Electrical Engineering -
Fort Valley State University
Fort Valley, GASkills
- Performance Monitoring
- Contract Management
- Incidents Management
- Labor Relations
- Organizational Management
- Inventory Management
- Logistics Oversight
- Performance Reporting
- Customer Service
- Business Administration
Timeline
Operations Manager
RW Global
08.2021 - Current
Fleet Manager
Roehl Transportation
02.2019 - 07.2021
Pro Services Specialist
Lowes Home Improvment
03.2015 - 02.2019
Electrical Engineering -
Fort Valley State University
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