Summary
Overview
Work History
Education
Skills
Websites, Portfolios, Profiles
Timeline
Generic
Ikra Islam

Ikra Islam

Nashville,USA

Summary

Dynamic and detail-oriented professional with a strong background in data analysis and benefits administration. Experienced in managing sensitive employee data, ensuring compliance with regulatory requirements, and supporting payroll auditing for insurance and retirement plans. Skilled at transforming complex information into clear, actionable insights to enhance benefits management and support employee services. Demonstrates excellent problem-solving, organizational, and communication abilities to improve operational efficiency and facilitate informed decision-making.

Overview

9
9
years of professional experience

Work History

Account Manager

Sky Inc
Nashville, TN
04.2025 - Current
  • Advised clients on service plans, enrollment, and policy options.
  • Ensured compliance in reporting, payment adjustments, and documentation.
  • Liaised with insurance providers and vendors to process claims and resolve issues.
  • Managed confidential records and account documentation, including sensitive data.
  • Led client onboarding and exit briefings, paralleling employee orientation and separation support.
  • Participated in training events and fair coordination, similar to organizing annual benefits events.
  • Collaborated with internal teams and analysts to troubleshoot system issues affecting service delivery.
  • Provided detailed explanations on plan eligibility and contributions.
  • Monitored account accuracy for contributions, dependents, and premiums.

Graduate Teaching Assistant

University of Texas Rio Grande Valley
Edinburg, TX
01.2023 - 12.2023
  • As a Graduate Teaching Assistant in both the management and marketing departments, I provided essential support to my supervisor by facilitating research projects, academic initiatives, and administrative tasks. In the management department, I assisted with data collection, analysis, and literature reviews, while also gathering and organizing departmental information. In the marketing department, I contributed to developing and executing marketing strategies, managing content for promotional materials, and analyzing market trends to inform decision-making. Additionally, I handled scheduling, organized events, and maintained records, ensuring smooth day-to-day operations across both departments. This diverse experience honed my organizational, research, and communication skills, preparing me for roles that require a strong blend of academic and practical expertise in management and marketing.

Graduate Assistant

University of Texas Rio Grande Valley
Edinburg, TX
09.2022 - 12.2022
  • As a graduate assistant, I provided support to my supervisor with research, administrative tasks, and academic projects. My responsibilities included gathering departmental information on alumni, compiling research materials, and managing data for various studies. I also handled departmental duties, including scheduling, organizing events, and maintaining records, ensuring smooth day-to-day operations. This experience enhanced my organizational, research, and communication skills, preparing me for roles that require attention to detail, and academic or administrative expertise.

Junior Accountant

Edu Abroad Consultancy
, Bangladesh
03.2018 - 06.2020
  • Assisted with payroll processing, including accurate calculation of benefits deductions, retirement contributions, and dependent coverage.
  • Maintained and reconciled confidential employee financial records, ensuring compliance.
  • Processed financial data related to insurance programs, tax filings, and leave accruals, contributing to effective leave administration and garnishment tracking.
  • Supported onboarding and offboarding processes by preparing employee documentation and conducting exit briefings.
  • Collaborated with internal departments to resolve discrepancies in benefits data, premiums, and employee compensation, ensuring accurate plan reporting and adjustments.
  • Assisted in the preparation of financial and benefits reports used for budgeting, forecasting, and policy compliance reviews.
  • Maintained strict confidentiality when handling sensitive information related to employee health benefits, retirement plans.
  • Gained foundational knowledge of benefit programs and payroll systems through hands-on experience, with a strong focus on accuracy, compliance, and service delivery.

Data Analyst

Edu Abroad Consultancy
, Bangladesh
03.2016 - 02.2018
  • Collected, organized, and analyzed employee and payroll data to support accurate administration of health insurance, retirement plans, and benefit programs.
  • Ensured data accuracy and compliance with reporting requirements by auditing payroll details related to premiums, dependents, and benefit deductions.
  • Generated detailed reports and dashboards to monitor benefit plan usage, support regulatory compliance, and assist with benefits updates in response to legislation changes.
  • Collaborated with internal teams and external vendors to resolve data discrepancies and streamline communication regarding insurance and retirement program administration.
  • Assisted in coordinating employee onboarding and exit processes by providing data-driven insights and supporting benefits orientation and separation briefings.
  • Supported the planning and logistics of benefits-related events, such as annual benefits fairs, through data management and reporting.
  • Maintained confidentiality of sensitive information including FMLA records, garnishment files, and employee benefits data, ensuring secure and compliant handling.
  • Coordinated data collection and processing for Sick Leave Pool applications, providing accurate information to assist in decision-making and approval recommendations.
  • Worked closely with business analysts and HR teams to identify and troubleshoot system issues impacting benefits administration and payroll data integrity.

Education

MBA - Business Administration and Management

University of Texas Rio Grande Valley
Edinburg, TX
12.2024

Bachelor’s in arts - English Language and Literature

Stamford University
Dhaka, Bangladesh
10.2018

Skills

  • Google Workspace
  • Excel
  • Word
  • Dropbox
  • Data analysis
  • Tutoring and mentoring
  • Immersive teaching
  • Leadership strength
  • Communication
  • Problem solving
  • Data Management
  • Public Speaking
  • Multi-Tasking
  • Documentation skills
  • Group and individual instruction
  • Classroom management
  • Student records management
  • Organization
  • Research and analysis

Websites, Portfolios, Profiles

linkedin.com/in/ikra-islam-42154824a

Timeline

Account Manager

Sky Inc
04.2025 - Current

Graduate Teaching Assistant

University of Texas Rio Grande Valley
01.2023 - 12.2023

Graduate Assistant

University of Texas Rio Grande Valley
09.2022 - 12.2022

Junior Accountant

Edu Abroad Consultancy
03.2018 - 06.2020

Data Analyst

Edu Abroad Consultancy
03.2016 - 02.2018

MBA - Business Administration and Management

University of Texas Rio Grande Valley

Bachelor’s in arts - English Language and Literature

Stamford University

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