Katie Garza
Rochester,MN
Summary
Accomplished Manager with a passion for learning new skills as well as helping others to learn and grow. I take pride in enhancing team performance and customer satisfaction through effective leadership and problem-solving skills. Skilled in both verbal communication in Spanish and English, and time management, consistently delivering exceptional customer service. Flexibility to multi-task and adapt to all workflow settings as needed to assist my team.
Overview
9
9
years of professional experience
Work History
Manager
Starbucks
01.2024 - 04.2024
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Safely maintained key holder position in order to grant access to employees when opening and closing the business.
- Assisted with team scheduling to ensure all shifts were covered appropriately.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Manager
Caribou Coffee
03.2020 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Direct Care Specialist
HSI
01.2019 - 11.2019
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Administered medication to patient's accurately according to their chart documentation.
Team Member
Burger King
06.2015 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Accurately placed orders for customers and served food in a timely manner.
Education
High School Diploma -
Mountlake Highschool
Mountain Lake06.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Schedule Preparation
- Customer Service
- Problem Resolution
- Team Development
- Administration and Reporting
- Exceptional customer service
- Effective Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Manager
Starbucks
01.2024 - 04.2024
Manager
Caribou Coffee
03.2020 - 11.2023
Direct Care Specialist
HSI
01.2019 - 11.2019
Team Member
Burger King
06.2015 - 01.2019
High School Diploma -
Mountlake Highschool
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