Ikxel A. Agundez
Murrieta,CA
Summary
Enthusiastic and reliable professional with several years of experience in youth programs and customer service. Proven ability to lead teams, develop engaging activities, and provide exceptional support to children, parents, and staff. Seeking a challenging role where strong communication, organizational, and problem-solving skills can contribute to success.
Overview
15
15
years of professional experience
Work History
Quality Programs Coordinator
YMCA Expanded Learning Programs
01.2023 - Current
- Developed meeting agendas to optimize team productivity.
- Conducted site visits to ensure program quality and provide staff support.
- Coached and mentored staff on program operations and compliance.
- Managed site logistics and addressed parent inquiries.
- Participated in team management and principal meetings.
- Managed staff scheduling and absences. Processing High Volume of Call Outs
- Provided observational feedback to enhance program delivery.
- Engaged in professional development and regional networking.
- Oversaw daily operations for a district of seven school sites.
- Managed up to twelve sites across two districts during colleague absences.
- Conducted interviews for Youth Leader, Assistant Site Supervisor, and Site Supervisor positions.
- Communicated with parents regarding student behavior and support plans.
- Resolved parent concerns and de-escalated on-site situations.
- Completed bi-weekly payroll for 78 employees.
Site Supervisor
YMCA Expanded Learning Programs
02.2022 - 01.2023
- Directed daily program operations, ensuring a safe and engaging student environment.
- Monitored Site supplies and daily attendance records.
- Communicated effectively with parents and teachers.
- Developed student incentives and organized staff/principal meetings.
- Supervised student activities and coached new staff.
- Created weekly staff schedules.
- Implemented best practices and safe operating procedures.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Instructional Assistant
CVLCC Elementary, Chula Vista School District
07.2021 - 02.2022
- Coordinated structural play for grades K-6.
- Supervised students during recess, maintaining a safe environment.
Assistant Site Supervisor
YMCA Expanded Learning Programs
03.2018 - 02.2022
- Supported Site Supervisor in daily program operations.
- Oversaw program activities in the Site Supervisor's absence.
- Managed supplies and attendance records.
- Developed student incentives.
- Assisted students with homework and structural play.
- Delivered timely updates to stakeholders, maintaining open communication channels for effective collaboration.
- Reduced on-site incidents with thorough feedback and coaching sessions for staff on safety protocols and procedures.
Youth Leader
YMCA Expanded Learning Programs
03.2018 - 03.2018
- Engaged children in afterschool activities and games.
- Established daily expectations and provided snacks.
- Assisted with homework and reviewed daily schedules.
- Facilitated assemblies and taught core values and transition activities.
Retail Experience
11.2014 - 04.2017
- Demonstrated retail experience in fast-paced environments, progressing from Sales Associate roles to a Third Key and Assistant Manager.
- Expertise in sales, visual merchandising, inventory management, team leadership and team building.
- Proven ability to provide excellent customer service, process transactions, and maintain efficient store operations across multiple fashion retailers.
Community Service
Kimball Park Recreation Center
06.2010 - 08.2010
- Organized and directed activities for children.
- Coached a cheerleading team for boys' flag football.
- Supervised children until parent pick-up.
Education
High School Diploma -
Sweetwater Highschool
National City, CA06-2014
Skills
- Time Management/ Organization: Systematic Order, Operational Efficiency, Workflow Optimization and Deadline Adherence
- Interpersonal Skills: Rapport Building, Professional Collaboration, Clarity and Collaborative Engagement
- Leadership/ Decision-making: Choosing the most suitable solution, Team Guidance, Delegating Proficiency
- Reliability: Dependability, Accountability
- Active Listening/ Active Learning: Proactive Skill Acquisition, Adaptability, Comprehensive Comprehension
- Customer Service: Client Relations, Service Excellence
- Coaching: Individual Development, Performance Enhancement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Quality Programs Coordinator
YMCA Expanded Learning Programs
01.2023 - Current
Site Supervisor
YMCA Expanded Learning Programs
02.2022 - 01.2023
Instructional Assistant
CVLCC Elementary, Chula Vista School District
07.2021 - 02.2022
Assistant Site Supervisor
YMCA Expanded Learning Programs
03.2018 - 02.2022
Youth Leader
YMCA Expanded Learning Programs
03.2018 - 03.2018
Retail Experience
11.2014 - 04.2017
Community Service
Kimball Park Recreation Center
06.2010 - 08.2010
High School Diploma -
Sweetwater Highschool