Ila D'Astrii
Locust Grove,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
DSP
Sevita/Good Neighbor
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Take-Out Server
Red Lobster
02.2022 - 04.2022
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Customer Service Associate
Walmart
10.2017 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Coordinator
2020 Driving School
05.2017 - 10.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
Customer Service Associate
Sheetz
08.2014 - 05.2017
- Trained and mentored new employees on company procedures and safety protocols.
- Promoted special offers and discounts to customers to maximize sales.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Cashier/Cook
McDonalds
08.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Orange County High School
Orange, VA06.2013
Skills
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Multitasking Abilities
- Flexible and Adaptable
- Time Management
- Supervision and Leadership
- Microsoft Office
- Behavior Management
- Database Management
- Vitals Monitoring and Documentation
- Fast Learner
- CPR Certified
Timeline
DSP
Sevita/Good Neighbor
10.2022 - Current
Take-Out Server
Red Lobster
02.2022 - 04.2022
Customer Service Associate
Walmart
10.2017 - 10.2022
Office Coordinator
2020 Driving School
05.2017 - 10.2017
Customer Service Associate
Sheetz
08.2014 - 05.2017
Cashier/Cook
McDonalds
08.2013 - 05.2014
High School Diploma -
Orange County High School
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