Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Ila Hiyama-Eagan

Winter Park,Florida

Summary

Dynamic District Manager at Starbucks with proven leadership skills and strategic planning expertise. Successfully improved operational efficiency and fostered team development, driving revenue growth through data-driven decision-making. Recognized for enhancing customer satisfaction and implementing innovative solutions, while cultivating a positive work environment and effective communication across multi-unit operations.


Experience in leading up to 14 stores within the portfolio, 250+ Partners, and provide operational oversight with complete accountability for P&L.

Overview

10
10
years of professional experience

Work History

District Manager/ Trainer

Starbucks
06.2021 - Current
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
  • Improved district operations efficiency by streamlining processes and implementing best practices.
  • Promoted a positive work environment by fostering open communication channels among staff members.
  • Coordinated with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
  • Identified business development opportunities resulting in revenue growth for the district.
  • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
  • Implemented data-driven decision-making processes, enhancing overall district performance and growth.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.

Store Manager

Starbucks
08.2018 - 05.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Donor Services Coordinator

Biotest Plasma Center, Plasma Donation Centers
10.2015 - 08.2017
  • Maintained ongoing public and media relations program in assigned territory.
  • Provided exceptional customer service to donors by addressing inquiries in a timely manner.
  • Analyzed campaign performance metrics, identifying opportunities for improvement in future initiatives.
  • Evaluated existing processes within the department, implementing process improvements where necessary for greater efficiency.
  • Streamlined donation processes for improved donor retention and increased contributions.
  • Created donor recognition programs to drive engagement.
  • Organized donor recognition events, acknowledging their generosity and fostering long-term connections.

Biomedical Technician

Biotest Plasma Center, Plasma Donation Centers
08.2015 - 08.2017
  • Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
  • Assisted center staff in understanding the proper use of biomedical equipment, reducing user error incidents.
  • Diagnosed cause of problems and completed repairs.
  • Maintained safe work environment and adhered to privacy regulations.
  • Conducted thorough evaluations of newly acquired medical equipment, ensuring compliance with regulatory standards.
  • Performed preventative maintenance on a variety of biomedical devices, prolonging their operational lifespan.
  • Ensured patient safety by adhering to strict quality control procedures during equipment inspections.
  • Trained staff on proper operation of equipment as well as initial troubleshooting techniques.

Education

Bachelor of Science - Health Sciences

University of South Florida
Tampa, FL
08-2015

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Attention to detail
  • Goal setting and performance metrics
  • Operations management
  • Team development
  • Financial management
  • Multi-unit management
  • Action plans
  • Interpersonal communication
  • Leadership development

Accomplishments

  • Achieved positive Total Contribution YOY by completing Operational Excellence with accuracy and efficiency retaining store stability as well as remodel priority in high profile market working in partnership with Walt Disney World.

Languages

Japanese
Native or Bilingual

Timeline

District Manager/ Trainer

Starbucks
06.2021 - Current

Store Manager

Starbucks
08.2018 - 05.2021

Donor Services Coordinator

Biotest Plasma Center, Plasma Donation Centers
10.2015 - 08.2017

Biomedical Technician

Biotest Plasma Center, Plasma Donation Centers
08.2015 - 08.2017

Bachelor of Science - Health Sciences

University of South Florida

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Ila Hiyama-Eagan