Ila Stalkup
Las Vegas
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager/Hiring Manager
Panera Bread
02.2021 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Trained and guided team members to maintain high productivity and performance metrics.
- Motivated, trained, and disciplined employees to maximize performance.
- Handle cash accurately and prepare deposits.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Cleaner
Al Phillips
01.2016 - 01.2017
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique
- Delivered quality customer service to address urgent needs and cleaning requests
- Collected and authorized payments of guests
- Managed over 50 calls per day
Associate
Deli NV at University of Nevada Reno
03.2016 - 05.2016
- Made food according to standard recipes with requested changes for customer satisfaction
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Catering Coordinator
Panera Bread
01.2014 - 01.2015
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction
- My job included making food for all of the catering orders, order taking, delivering food to the companies, handling money, and keeping files of orders
- I am trained in every area of the store so when my job is finished I help out where it is needed whether it's at the registers, dishes, or hopping onto the line to make food
Education
No Degree - Accounting And Finance
College of Southern Nevada
Las Vegas, NVNo Degree - Accounting And Finance
University of Nevada
Las Vegas, NVHigh School Diploma - undefined
Sierra Vista High School
Las Vegas, NV01.2015
Skills
- Staff Management
- Verbal and written communication
- Coaching and mentoring
- Employee performance evaluations
- Training and development skill
- Team leadership strength
Timeline
Assistant General Manager/Hiring Manager
Panera Bread
02.2021 - Current
Associate
Deli NV at University of Nevada Reno
03.2016 - 05.2016
Cleaner
Al Phillips
01.2016 - 01.2017
Catering Coordinator
Panera Bread
01.2014 - 01.2015
No Degree - Accounting And Finance
University of Nevada
High School Diploma - undefined
Sierra Vista High School
No Degree - Accounting And Finance
College of Southern Nevada
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