Ila-Chi Tran
Sacramento,CA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Florist
Le's Flower
07.2024 - Current
- Designed customized floral arrangements for diverse occasions, enhancing customer satisfaction.
- Managed inventory levels to ensure freshness and availability of flowers and supplies.
- Maintained cleanliness and organization of workspaces to promote a safe environment.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Collaborated with team members to streamline order processing and delivery logistics.
Receptionist
Pro Tax & Accounting Services
10.2023 - 05.2024
- Managed front desk operations, ensuring smooth daily workflow and efficient client interactions.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Assisted in processing tax documents, maintaining accuracy and confidentiality standards.
- Handled client inquiries via phone and email, providing timely and informative responses.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Shift Leader
Fire Wings
04.2022 - 09.2023
- Supervised team operations to ensure efficient service and product delivery.
- Trained new staff on menu items, customer service protocols, and operational procedures.
- Monitored inventory levels and coordinated stock replenishment to minimize shortages.
- Implemented quality control measures to enhance food safety and presentation standards.
- Resolved customer complaints effectively to maintain high satisfaction rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Cook
Burgerim
08.2020 - 02.2021
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Operated kitchen equipment safely, maintaining cleanliness and organization of workstations.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in inventory management by tracking ingredients and supplies for daily operations.
- Followed food safety protocols to ensure compliance with health regulations and standards.
- Adapted quickly to changing menus and customer preferences, enhancing overall dining experience.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
GED -
Consumnes Rover College
Sacramento, CAHigh School Diploma -
Florin HighSchool
Sacramento, CA05-2020
Skills
- Positive attitude
- Cash handling
- Team leadership
- Customer service focus
- POS system operation
- Safety processes and procedures
- Inventory counts
- Complaint resolution
Timeline
Florist
Le's Flower
07.2024 - Current
Receptionist
Pro Tax & Accounting Services
10.2023 - 05.2024
Shift Leader
Fire Wings
04.2022 - 09.2023
Cook
Burgerim
08.2020 - 02.2021
GED -
Consumnes Rover College
High School Diploma -
Florin HighSchool