Ilaise Manu
Summary
Dedicated and personable professional with a genuine passion for working with people, seeking a challenging position where strong interpersonal skills, empathy, and communication abilities can contribute to creating positive and meaningful connections.
Overview
1
1
year of professional experience
Work History
Pounders Restaurant LCC Supervisor
Heyleen Molitika
11.2023 - Current
- Oversee daily operations of front and back of the restaurant house, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
- Monitor workflow to improve employee time management and increase productivity.
- Converse with guests and share the "Aloha Spirit" that we portray as not only a company but as someone from Hawaii.
- Collect, arrange, and input information into Microsoft teams, outlook, and Google sheets.
- Able to work all positions in case there is a position that needs to be covered.
PCC Islands Concessions Supervisor
Dede Alo
01.2023 - 11.2023
- Overlooked a total of six different shops around the park and responsible of taking care of not only the guests but the team as well.
- Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
- Create successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Being an example to the team and showing them in different ways how to give our guests a great experience they can remember.
- Earn cart certification and physically being able to provide things that the shops and the workers may need.
- Giving direction or answering any questions that guests might have about the park or the Center itself.
Education
High School Diploma -
Kahuku High School
Kahuku, HI06.2020
Skills
- Strong interpersonal skills
- Effective & good communication (verbal & written)
- Empathy and active listening
- Ability to quickly grasp new concepts
- Knowledge and experience in customer service
- Multitasking and organizational abilities
- Team collaboration
- Goal-Oriented
- Training and mentoring
- Staff Management
- Employee Motivation
Accomplishments
- The Church of Jesus Christ Latter Day Saints Seminary Diploma
- Acceptance Letter of the Utah Valley University (UVU)
- Acceptance Letter of the Brigham Young University (BYU-H)
- BYU Pathway Connect Certificate
Timeline
Pounders Restaurant LCC Supervisor
Heyleen Molitika
11.2023 - Current
PCC Islands Concessions Supervisor
Dede Alo
01.2023 - 11.2023
High School Diploma -
Kahuku High School
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