Ilana Azrilyan
San Francisco,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at World New Market. Proven ability to enhance customer satisfaction through effective communication and a positive attitude. Skilled in cleaning and sanitation, ensuring a safe environment while fostering relationships that encourage repeat business.
Overview
2026
2026
years of professional experience
Work History
Food Service Worker
World New Market
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Increased repeat business with high standards of food quality and service.
- Improved dining experience by maintaining clean and organized eating area.
- Fostered positive dining atmosphere by offering exceptional customer service.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Greeted customers and answered inquiries regarding menu items and specials.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Observed diners to respond to additional requests and determine when meal completed.
Caregiver
IHSS
07.2011 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
Sales Associate
New World Market
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate Degree -
Crimean College
Russian Federation Graduate Certificate - Culinary
Culinary School
Simferopol 07.1991
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Working quickly
- Productivity and efficiency
- Patient care
- Patient relations
- Banquet service experience
- Friendly and outgoing
- Verbal and written communication
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Caregiver
IHSS
07.2011 - Current
Food Service Worker
World New Market
Sales Associate
New World Market
Associate Degree -
Crimean College
Graduate Certificate - Culinary
Culinary School
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