Ilana Collison
Killeen,TX
Summary
Energetic and accomplished Case Manager with extensive local government work history, serving the public. Vastly adept at building strong working relationships with senior management, professionals and coworkers. Innovative, ambitious and highly motivated. Meets deadlines and encourages streamlining of processes to maximize efficiency. Excellent time management, multi-tasking and communication abilities. Eager to contribute to team success through hard work. Motivated to learn, grow and excel.
Overview
24
24
years of professional experience
1
1
Certification
Work History
JUVENILE CASE MANAGER
Killeen Municipal Court of Record
Killeen, TX
05.2019 - Current
- Trains and manages Juvenile Case Specialist in court policy, procedures and statutes
- Timely generates monthly reports for local State agencies in accordance with statutory requirements
- Streamlined processes and improved court documents which improved flow and management of cases
- Created and maintains policy and procedure manual for Juvenile Team to ensure adherence to correct processes and policies
- Makes sentencing recommendations to the Judges for Juvenile Court per juvenile statutes and review of personal information and assessment
- Operates as Court Clerk creating court orders during open court with efficiency and accuracy, keeping wait times to a minimum
- Generates detailed notes ahead of open court and stands before the judge to provide case information and specifics of non-compliance
- Interpreted House Bill 3186, 2023 to create publicly visible policy, new processes and contracts for implementation on Juvenile Class C Misdemeanors ahead of deadline
- Initiates and collaborates with other court staff and city departments to update, promote and provide information to the public
- Successfully generates and maintains budget for the Juvenile Office and Court Community Garden, keeping within limits and providing sufficient materials
- Maintains and has improved the professional working relationship with Bell County Master Gardeners Association exercising sound judgment over issues and recommending solutions
- Updated juvenile materials to include QR Code, personalized folders and relatable material, receiving praise from the families.
DRIVER’S LICENSE EXAMINER
North Dakota Department of Transportation
Minot, ND
05.2018 - 03.2019
- Studied customer application, clarified information and data presented in order to issue correct state identity document
- Redirected customer when unsuitable or lack of documentation was provided
- Accurately input personal data per Primary and Secondary ID documents for issuance of state identity documents and licenses to meet Federal Motor Carrier Requirements
- Effectively utilized computer to send and receive information to national Problem Driver Pointer System (PDPS), Systematic Alien Verification for entitlements (SAVE) and Commercial Driver’s License Information System (CDLIS)
- Correctly charged and collected appropriate fees, completed daily audit and bank deposit with accuracy
- Tested drivers in accordance with testing standards
- Provided feedback and a plan of action to unsuccessful applicants with time line to be pass ready
- Verified authenticity of US and foreign identity documents, with fraud detection tactics, filed documents with USCIS and rejected and approved applications accordingly.
Front Desk Supervisor
YMCA
Minot, ND
10.2013 - 05.2014
- Oversaw fast-paced front desk operations and patrons needs at large, busy facility with an eye for organization reputation, staff productivity and operational efficiency
- Scheduled and assigned work duties, breaks and cleaning duties to counter staff
- Resolved conflicts at the counter between staff and customer
- Also front desk staff who acted unprofessionally in front of the customers
- Collected and banked deposits and for memberships, classes and locker rentals.
Police Constable and Detective Constable
Hertfordshire Constabulary
11.1999 - 08.2012
- Eastern Region Special Operations Unit – Investigated Serious and Organized crime using covert tactics
- Documented evidence gained, seized assets and prepared files
- Crime Investigation Unit - Devised investigation strategies and completed lines of enquiry to investigation closure to include interviewing of victims, witnesses and offenders, later testifying in court and securing convictions
- Prepared and conducted briefings to officers of all ranks ahead of raids
- To include risk assessment, objectives and correct seizure and handling of evidence, prior to the execution of no-knock warrants
- First Responder – Secured and preserved crime scenes and managed crime scene log, seized exhibits using correct handling procedures and appropriate bagging for later analysis
- Conducted field tests on small quantities of illegal substances
- Directed forensics team on arrival at scene to best routes through crime scene identifying areas requiring timely attention due to environmental factors or nature of item to be tested/collected
- Obtained finger and palm prints for comparison in the national fingerprint database
- Devised and recommended a new procedure to senior staff for possession cases of marijuana
- This was implemented and resulted in increased morale and detection rates for the police force.
Education
Skills
- Verbal Communication
- Critical Thinking
- Process Optimization
- Emotional Intelligence
- Interpersonal Skills
- Attention to detail
- Documentation Proficiency
- Responsibility
- Problem-Solving
Certification
- Certified Court Clerk
Timeline
JUVENILE CASE MANAGER
Killeen Municipal Court of Record
05.2019 - Current
DRIVER’S LICENSE EXAMINER
North Dakota Department of Transportation
05.2018 - 03.2019
Front Desk Supervisor
YMCA
10.2013 - 05.2014
Police Constable and Detective Constable
Hertfordshire Constabulary
11.1999 - 08.2012
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