Ilana Gala
Corpus Christi,US
Summary
I am well rounded in any job I work. I'm a fast learner and work well with others. Great in multitasking and customer service. Strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
22
22
years of professional experience
Work History
Operations/ property manager
Asset Protection and Security Services
08.2017 - Current
- Property/ operation manager
- Manage landscape
- General internal / external maintenance
- Manage pest control
- Manage cooking duties as required
- House keeping
- Light maintenance
- Event coordinator
- Manage business transactions
- Order supplies for property or event
Receptionist/ Kennel Work
Ingleside Animal Hospital
06.2016 - 08.2017
- Managed phone calls
- Welcome customer in person for veterinarian
- Intake pets for stays
- Help technicians when needed
- Take payments from Customer after visits
- Help during holiday with pets stays
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Sr staffing manager
Elwood staffing
09.2008 - 02.2016
- Responsibilities
- Process payroll, staff for open positions, set up drug test, ran in house drug test, run back ground, run motor vehicle reports, new employee presentation, visit customers on-site, made calls, send email, answered phone, employment verification
- Also did site evaluation for safety of employee, reports on workman's comp
- Along with onsite report in field
- Accomplishments
- Was able to change life's for the best, was awarded employer of the year
- Streamlined the interview process for enhanced efficiency, resulting in reduced time-to-fill metrics.
- Reduced turnover rates by placing candidates in well-suited roles based on skills assessments and cultural fit evaluations.
- Was able to be around oilfield and learned so much
- Skills Used
- Leadership, communication, management
- I also have over 9 yr of management looking over 300 staff members and over 8 yrs of office admin work
Customer service representative
APAC Customer Service Inc.
02.2003 - 02.2008
- Customer service representative over the phone
- Retention for new and old service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sinton High School
Sinton, TX01.1998
Skills
Employee Orientation
- Payroll
- Driving
- Kennel Experience
- Laundry
- Pest Control
- Animal Care
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
Timeline
Operations/ property manager
Asset Protection and Security Services
08.2017 - Current
Receptionist/ Kennel Work
Ingleside Animal Hospital
06.2016 - 08.2017
Sr staffing manager
Elwood staffing
09.2008 - 02.2016
Customer service representative
APAC Customer Service Inc.
02.2003 - 02.2008
High School Diploma -
Sinton High School
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